Sailesh Raveendran
Bangalore
Summary
Program Management Leader with 17+ years of experience in driving complex technical programs focused on Product Development, Engineering and Operations, across Product and IT Organizations
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Atlassian India LLP
Bangalore
05.2020 - Current
- Drove large complex programs with high amount of ambiguity, involving multiple stakeholders and cross-functional teams; Partnered with Product, Engineering, Design and Operations, and translated strategic plans to well defined goals
- Led a PoC (Proof of Concept) using ML (Machine Learning) to thematize and classify Feature Requests from customers; Employed a ‘BERTopic’ model to group the top 103 Feature Requests into 7 themes. and used LLM (Large Language Model) to summarize the topics
- Drove design, development, and rollout of Attachment Management solution for Atlassian’s in-house built support platform, accessed by 10000+ users; Mapped the user-journey, and defined requirements by collaborating with users, and Design and Engineering functions
- Led analytic deep-dives on customer data, by partnering with BI and Analytics Teams; The initiative led to data-driven decision making, and identification of customer cohorts which cause high support effort, along with solutions having potential impact of ~25% cost reduction
- Enabled need-based access for 8000+ users of Atlassian's Support platform, as part of HIPAA compliance; Analyzed data, defined access requirements, and orchestrated implementation along with Leadership reporting
- Mentored the Program Management Team by establishing best practices and promoting standardization; Led adoption of collaboration tools such as Jira, Confluence, Trello, Miro, Microsoft 365 and Google Workspace
Manager - Advisory
Ernst & Young LLP
Bangalore
04.2017 - 05.2020
- Provided consulting services for global clients from across various domains; Advised clients on Technology-led business transformation, Large Program Management, Business-IT alignment, IT Roadmap definition, and Change Management; Assisted clients in Vendor Management, Stakeholder Management and Solution Delivery
- Drove Program Management for an operational efficiency improvement initiative within the global IT hub of a CPG client, and led Change Management for the program; Managed a portfolio of multiple initiatives, analyzed processes, applied Lean principles, and identified opportunities for digitalization and automation; Prepared business case for leadership buy-in and Change Management plan; Early results show 20% savings in time
- Led Agile transformation for the client; Spearheaded adoption of Jira for IT Infra projects; Prepared Kanban board, defined customization requirements, created POC, and drove the Change Management
- Drove process improvement for a client; Conducted as-is study, analyzed data for gap analysis, and re-defined the end-to-end process which reduced through-put time by 30% and operating expense by 25%; Identified opportunities for Automation, analyzed business impact and risks, prepared change management plan, and created business case and functional specs for RPA (Robotic Process Automation)
Manager - Business Advisory
Grant Thornton India LLP
Bangalore
12.2014 - 03.2017
- Drove Program Management for a Large Technology Transformation program for the client; Managed a program budget of INR 90M and a 40 member team; Prepared communication plan and drove change management; Measured and reported on KPI's such as Cost Performance Index (CPI) and Budget Compliance
- Orchestrated Process Mapping and re-engineered the business processes which led to Performance Improvement at multiple business units of the client; Implemented Best Practices, gathered business requirements; and developed an Enterprise Integration plan as part of the engagement; The exercise helped the client turnaround their performance with a potential for 15% cost reduction
- Managed practice metrics and engagement economics by ensuring optimum deployment of team members at right billing rates; Identified new opportunities and drove Up-sell and cross-sell of service offerings across accounts
Management Consultant
CyberTech Systems and Software Ltd
Mumbai
08.2013 - 12.2014
- Defined a new Digital Roadmap and prepared detailed wireframes for a Digital Transformation initiative for the client; As part of the engagement, the team rolled out a new web and mobile digital presence that consolidated data from various departments and presented it in dashboards and MIS reports
- Devised the Go-to-Market Strategy for a new Solution offering using BI (Business Intelligence) and GIS (Geographic Information Systems); Conducted Market Research and analysis, devised new Product pricing strategy, Prepared Business case, formulated growth strategy across value chain and repositioned the product for a previously untapped market; Efforts resulted in new business opportunity worth INR 6M
- Orchestrated formulation of Business Strategy and established strategic partnership with an international Business Partner which helped the company enter a new business, target a new market segment and gain a sustainable Competitive Advantage by utilizing the combined synergy; Charted down terms and conditions for the business partnership and profit sharing mechanism; Efforts resulted in winning new business from three clients within 1 year
Project Lead
Tata Consultancy Services
Bangalore
02.2011 - 08.2012
- Drove Project Management for a BI implementation project; Developed Project Charter and Plan; Tracked schedule, budget, scope and quality; Ensured change control processes are followed, planned Risk Mitigation, identified Critical Path decisions, and influenced stake holders to maximize benefits realization; Maintained effective communication with clients and vendors which helped in effective Stakeholder management
- Managed a 10 member team for upgrading the DW (Data Warehouse) of the client to SAP BI (Business Intelligence) system over a period of 10 months while managing a budget of $ 0.5M. Used ASAP (Accelerated SAP) methodology
- Prepared product demonstrations and POC’s (Proof of Concept); Played an active role in Business Development and Pre-Sales along with the Sales team which realized new business opportunity worth $ 1.2M
SAP Consultant
Sapient Corporation
Bangalore
03.2008 - 02.2011
- Project-managed a $5M SAP BI implementation project; Defined and implemented Escalation procedure and steps; Highlighted deviations in the deliverables for the project steering committee and ensured that technology standards, guidelines and frameworks are adhered to during project delivery
- Prepared and executed a BI Implementation Strategy and Transformation Road Map by following industry best practices; Gained Stakeholder approval to drive the new strategy which resulted in more efficient BI reporting
- Re-engineered business processes for a global telecom giant through on-site client interaction resulting in process efficiency; this enabled easy reporting in 22 telecom circles across India and achieved average 20% reduction in manpower through centralization of routine processes
Software Engineer
Accenture
Bangalore
02.2006 - 03.2008
- Executed an SAP BW project in Global Distributed Delivery (GDD) model by effectively communicating with teams which were present in 3 different geographical locations; Coordinated various DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) activities successfully which helped in effective Risk Management
- Designed, developed and implemented a ‘Sales Dashboard’ using SAP BI ‘Visual Composer’ by building the Data Model and by integrating data from multiple reports; Published a web version of the Dashboard in Enterprise Portal; The Dashboard helped in achieving more accurate revenue forecast and 25% reduction in inventory cost
- Drove SLA compliance, internal control standards and compliance requirements; redesigned the business process which led to reduction of escalations from 3 to less than 1 per month on average
Education
MBA - Strategy, Information Systems and Marketing
Indian Institute of Management (IIM) Indore
India07.2013
Bachelor of Science - Electronics
Mahatma Gandhi University
Kottayam, India05.2005
Skills
- Program Management
- Thought Leadership
- Product Operations
- Problem Solving
- Data-driven decision making
- Stakeholder Management
- Risk Management
- Change Management
Certification
Indian Institute of Management (IIM) Bangalore, 02/2024
Artificial Intelligence for Senior Leaders (In-campus classroom program)
- Converting a business problem into an analytics problem; Analytics problem solving framework
- Tech Landscape: Choosing the right tools and platforms for development and deployment of AI based solutions
- Machine Learning: Supervised, Unsupervised and Reinforcement Learning Algorithms
Accomplishments
- Annual Excellence Award for consistent high performance across various projects
- Certificate of appreciation from the client for successful on-time delivery of the project
- Rated as "Outstanding-performer" in three consecutive appraisal cycles
Timeline
Senior Technical Program Manager
Atlassian India LLP
05.2020 - Current
Manager - Advisory
Ernst & Young LLP
04.2017 - 05.2020
Manager - Business Advisory
Grant Thornton India LLP
12.2014 - 03.2017
Management Consultant
CyberTech Systems and Software Ltd
08.2013 - 12.2014
Project Lead
Tata Consultancy Services
02.2011 - 08.2012
SAP Consultant
Sapient Corporation
03.2008 - 02.2011
Software Engineer
Accenture
02.2006 - 03.2008
MBA - Strategy, Information Systems and Marketing
Indian Institute of Management (IIM) Indore
Bachelor of Science - Electronics
Mahatma Gandhi University
Indian Institute of Management (IIM) Bangalore, 02/2024
Artificial Intelligence for Senior Leaders (In-campus classroom program)
- Converting a business problem into an analytics problem; Analytics problem solving framework
- Tech Landscape: Choosing the right tools and platforms for development and deployment of AI based solutions
- Machine Learning: Supervised, Unsupervised and Reinforcement Learning Algorithms
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