Sailesh Kumar Nair

• Cater to preparation of UK client's WMS implementation in their warehouse in UK. Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Established priorities and drove accountability for assigned initiatives, providing leadership. Taught end users to navigate ERP system by developing and presenting training sessions.

• Managed operations & P&L for the biggest Pick-Up & Delivery centre of Blue Dart in India which is contributing to 35% of the country's load (400 hundred tons per day) with 400+ direct & indirect staff
• Played key role in Launch of Apple Online store in India and managed first mile of All India Apple online store as per Apple global standards for delivery commitment
• Managed the First mile & last Mile Operation, maintained the operation service standards by ensuring compliance with the SPOs. Negotiated transportation and logistics contracts to reduce shipping costs.
• Maintained high level of customer satisfaction by resolving inquiries and complaints in timely and professional manner, resulting in 95% customer retention rate.
• Trained employees on proper procedures and strategies to improve productivity. Assessed employee performance and developed improvement plans.

• Managed Warehouse operations, ensuring a safe work environment while delivering quality IBCs at a low cost. Worked with Global planning team regarding forecasts and maintaining inventory levels. Led the national logistics & depot operations
• Led and managed third party depot vendors, including vendor selection, process standardization and performance management.
• Ensured smooth and elective turnaround of IBCs, with optimum cost management and minimum damages/wastages/repairs
• Rendered first class service to consistently meet OTD (On time delivery) Managed procurement of pan India domestic trucking rates, 3rd party warehouse services at pan India level.

Successfully completed six End to End Infor WMS implementation across India

• Managed train trainer program across warehouses in India. Planned activity for WMS roll-out. Conducted End user training for operators.
• Prepared Operations reporting with regards to roll-out, pre and post implementation as required at National level for Warehousing.
• Improved cycle count discrepancy rates 15% through process improvements and maintaining high levels of data integrity

• Managed smooth movements of shipments for Key client (One of India's biggest Automotive Company) for Air division. Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

• Catered to Key Customers of DHL around Globe. Managed customs clearance for Key account customer of DHL KUWAIT (US Army, Biggest car dealers, etc)
• Liaise with DHL Bahrain HUB, DHL Kuwait and regional office in Bahrain to ensure Optimum Service Delivery between Operations in DHL Bahrain HUB, DHL Kuwait and regional once in Bahrain
• Procedures (SOP) for the user departments. Prepared & implemented a new processes for movements of shipments from Bahrain Hub to Kuwait facilitate smooth clearance as per Kuwait customs rule
• Functioned as the Key Account Support Specialist involved in ensuring seamless flow of business for Key Customers (National & Global banks, Airlines (AOG shipments) in DHL Express India
• Functioned as Onsite Specialist (Trade lane Analyst) to handle country operations from regional HUB in Bahrain. Updated status of projects initiated to Senior Management Team, Regional Management Team and Country manager.