Sai Likhit Emani
Hyderabad
Summary
To work in a firm with professional work driven environment where I can apply my knowledge and also improvise my skills which would enable me to grow and also to give the best of my abilities and efforts to the organization in fulfilling its goals.
Overview
6
6
years of professional experience
Work History
INVEST SPC - TSE
Amazon Development Centre India Pvt. Ltd
Hyderabad
10.2018 - 10.2023
- Worked with project teams to write and test new operating procedures for new audit and data quality management tasks.
- Reviewing, auditing and classification of the Amazon catalog for content quality, based on predefined guidelines.
- Collaborated with stakeholders and cross-functional team to identify and reduce the trend of abuse patterns with particular products.
- Demonstrated leadership by making process improvements by Browsing internal and external sources to improve product data.
- Promoted high customer satisfaction by understanding and identifying the exact defect type using critical thinking to break down problems, evaluate solutions and make decisions.
- Analyzed huge data sets to arrive at specific problem statements around buyer/seller experience/program related issues.
- worked on drawing insights and improving SOPs on weekly basis to solve problems on key patterns/ problems which helped to improve the critical buyer/seller experience.
E- Support Officer
Knoah Solutions
Hyderabad
07.2017 - 09.2018
- Provided technical support for Samsung Products US market place to customers via phone, email.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled escalated customer complaints promptly and professionally where all inquiries were responded to within 24 hours.
- Provided remote support to customers using various remote desktop applications.
Education
Bachelor of Technology - Computer Science Engineering
Sree Dattha Institute Of Engineering And Science
Hyderabad08-2016
Intermediate - MPC
NRI Kalasala
Hyderabad04-2012
Matriculation -
DAV
Hyderabad05-2010
Skills
- Good at interpersonal and communication skills
- Ability to adopt new things quickly
- Friendly and coping up with the situations
- Can work under pressure to meet deadlines
- Problem-Solving, Critical Thinking, Multitasking
Technical Skills
Programming Skills: C, C++, JAVA, Python, SQL.
Microsoft Office skills: Word, Excel.
Hobbies
Playing Guitar, listening to music, watching movies and swimming.
Declaration
I do hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
INVEST SPC - TSE
Amazon Development Centre India Pvt. Ltd
10.2018 - 10.2023
E- Support Officer
Knoah Solutions
07.2017 - 09.2018
Bachelor of Technology - Computer Science Engineering
Sree Dattha Institute Of Engineering And Science
Intermediate - MPC
NRI Kalasala
Matriculation -
DAV
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