Summary
Overview
Work History
Education
Languages Known
Hobbies
Declaration
Strength
Area Of Interest
Timeline
Generic
SAIM ASKARI

SAIM ASKARI

New Delhi

Summary

Effectively addressed 90% of escalated irate customer cases independently, maintaining client trust.

Guided and developed over 15 new hires in voice neutralization and process expertise, achieving 30% reduction in 'on-floor' transition time.

Consistently achieved CSAT (Customer Satisfaction) scores exceeding 95% over past 3 years, surpassing team average of 88%

Overview

2026
2026
years of professional experience

Work History

Sr. Customer Service Associate

Concentrix Daksh India Private Limited
2020 - Current

Dedicated customer service professional with 6 years of experience in international voice processes. Proven expertise in resolving complex inquiries with a 95%+ satisfaction rating while maintaining low Average Handle Time (AHT).

Highly motivated and articulate individual with excellent verbal communication skills in English. Seeking to secure a Customer Service Associate role in a reputed voice process where I can utilize my interpersonal abilities and problem-solving skills to contribute to organizational success".

Education

MCA - undefined

Integral University
Lucknow, UP
01.2019

BCA - undefined

DRMLAU University
Faizabad, UP
01.2017

Intermediate - undefined

Dynamic Inter College
Faizabad, UP
01.2014

High School - undefined

Modern Indian School
01.2012

Languages Known

English
Hindi

Hobbies

Listening music, playing cricket, basketball, reading books, learning

Declaration

I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect, my candidature is liable to be rejected. SAIM ASKARI

Strength

  • Punctuality.
  • Ability to work under pressure.
  • Quick learner and hard working.
  • Positive attitude.
  • Willing to work in group activities

Area Of Interest

Web Development

Timeline

MCA - undefined

Integral University

BCA - undefined

DRMLAU University

Intermediate - undefined

Dynamic Inter College

High School - undefined

Modern Indian School

Sr. Customer Service Associate

Concentrix Daksh India Private Limited
2020 - Current
SAIM ASKARI