Open To Work
Saima Sami Khan
Hyderabad
Summary
Results-driven professional with 5+ years of experience across diverse roles, including strong expertise in Learning and Development within AI/ML operations. Proven ability to manage and support global training programs, mentor trainers, and drive excellence in training delivery. Experienced in training Agentic AI contributors such as teachers, content writers, and content experts, ensuring high-quality outputs aligned with project guidelines. Skilled in stakeholder engagement, training program management, performance tracking, and process improvement. Adept at using data-driven insights to enhance learning outcomes and operational efficiency. Seeking a strategic role where I can leverage my L&D and AI training experience to contribute to organizational growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Senior Training Specialist - Team lead AI/ML/LLM
Amazon
Hyderabad
11.2023 - Current
- Led a team of 16 site trainers across locations. Driven excellence in L&D delivery through workflow standards. Fostered a culture of continuous improvement.
- Guided immersive programs like Bullseye and Learning Café. Enhanced learner outcomes with innovation and coaching. Improved engagement through interactive learning experiences.
- Designed interactive e-learning modules using Articulate Storyline 360. Incorporated scenario-based learning and multimedia elements. Enhanced learner engagement and retention.
- Oversaw LMS platform usage and administration. Managed enrolments, content updates, and learner tracking. Leveraged LMS analytics to optimize training effectiveness.
- Managed program planning and tracking via the Asana tool. Ensured timely execution and task ownership. Coordinated rollouts with cross-functional teams.
- Partnered with LXD teams and instructional designers. Collaborated with WFM, Ops, and global stakeholders. Customized learning interventions to improve training precision.
- Leveraged learning analytics and dashboards to assess performance. Identified gaps and optimized content strategy. Delivered data-driven recommendations using KPIs and behavioral analytics.
- Evaluated AI and LLM models as needed, including experimentation, prompting, and evaluating results. Provided guidance and support to ensure team members had the resources and knowledge needed to succeed. Driven process efficiencies to reduce waste, and improve productivity.
- Conducted regular team meetings and one-on-ones. Provided coaching and feedback to team members. Fostered a culture of continuous improvement, and recognized outstanding performance.
Site Training Specialist - Global
Amazon
Hyderabad
09.2022 - 11.2023
- Trained over 2,700 associates in 100 global support teams, achieving a 97% graduation rate through engaging e-learning programs. Utilized interactive content and multimedia modules. Tracked learner progress and analyzed training data.
- Onboarded and trained 298 new hires across RING, ALEXA, and NOVA LOBs, utilizing LMS platforms for seamless deployment. Developed tailored training interventions, addressing skill gaps. Drove business growth through effective training.
- Designed and delivered engaging training sessions, catering to diverse learning styles. Utilized various instructional methods and technologies. Developed weekly educational content, enhancing team knowledge.
- Launched 75+ new LLM workflows, achieving 100% first-pass yield through UAT testing, and e-learning programs. Utilized data analytics to inform business decisions. Optimized training content and delivery.
- Conducted deep dive analysis to identify root causes of complex issues and optimize workflows. Leveraged insights to inform strategic decisions and drive business outcomes.
- Documented best practices, ensuring consistency and efficiency. Established standardized procedures with 65 Process Knowledge Test documents. Utilized data analytics to drive continuous improvement.
- Leveraged data analytics to drive continuous improvement and optimize e-learning content. Developed interactive e-learning modules with multimedia tools to enhance learner engagement. Implemented data-driven approaches to measure training impact.
- Took ownership of training initiatives, driving business growth through effective training, onboarding, and development of associates. Represented the training team in discussions with stakeholders, leveraging data analytics, and feedback to inform business decisions. Drove customer satisfaction and achieved business objectives through strategic training initiatives.
Data Quality Analyst- II
Amazon
Hyderabad
07.2021 - 08.2022
- Maintained confidentiality and information protection by adhering to compliance and privacy policies.
- Audited over 10,000+ videos for the Ring security camera project, maintaining high-quality standards, with metrics exceeding 98%, ensuring the delivery of top-notch content.
- Received the Extra Mile Award in November 2021 for exceptional performance.
- Provided mentorship and guidance to an associate, supporting their successful completion of the mentor certification program for Ring security cameras, and helping them develop expertise in their role.
- Participated in change management for conventions, facilitating smooth updates, and daily changes.
- Assisted in monitoring shrinkage, non-productive time (NPT), and overtime (OT) hours.
ML Data Associate- I
Amazon
Hyderabad
11.2020 - 07.2021
- Transcribed for Alexa across multiple locales (Hi_IN, En_UK, En_US, En_ANZ), achieving Gold Data Transcriber status, and the 'Rockstar Rookie Award.'
- Successfully transitioned to the Ring project, demonstrating adaptability and capability in handling new projects and workflows.
- Annotated security camera data with high accuracy, adhering to Standard Operating Procedures (SOPs), and ensuring high-quality output.
- Utilized attention to detail and organizational skills to review and annotate objects in videos, contributing to project success.
Customer Service Associate
Amazon
Hyderabad
06.2020 - 11.2020
- Provided email and chat support to customers in Deutschland
- Provided cross-skill voice support for the India locale
Education
MBA - Human Resources Management
Mahaveer Institute of Science & Technology
Hyderabad08-2025
Bachelor of Commerce - Commerce
Visionary Degree College
Secunderabad07-2023
High School -
Presidency Girls High School
Hyderabad04-2015
Skills
- Agentic AI
- Json
- Lean Six Sigma
- Large Language Model
- Generative AI
- People management
- Project management
- Stakeholder engagement
- E-learning development
- Training program design
- New hire onboarding
- Effective communication
- Performance evaluation
- Documentation and reporting
- Skill gap analysis
- Coaching and mentoring
- Cross-functional collaboration
- Learning management systems (LMS)
- Process improvement
Accomplishments
- Recognized with over 10 awards for excellence and consistently being a top performer at Amazon (AGI-DS)
Languages
- English
- Hindi
- Telugu
- Arabic
- Urdu
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹70000/yr - ₹200000/yrTimeline
Senior Training Specialist - Team lead AI/ML/LLM
Amazon
11.2023 - Current
Site Training Specialist - Global
Amazon
09.2022 - 11.2023
Data Quality Analyst- II
Amazon
07.2021 - 08.2022
ML Data Associate- I
Amazon
11.2020 - 07.2021
Customer Service Associate
Amazon
06.2020 - 11.2020
MBA - Human Resources Management
Mahaveer Institute of Science & Technology
Bachelor of Commerce - Commerce
Visionary Degree College
High School -
Presidency Girls High School