SAI NAGENDRA BATTULA
Operations Manager - Interior
Hyderabad,TG
Summary
Dynamic and results-driven Operations City Head with over 8 years of progressive experience in city operations management, interior design execution, business development, project delivery, and team leadership. Driving end-to-end execution of residential interior projects while ensuring operational excellence, customer satisfaction, and business growth.
Experienced in managing cross-functional teams, overseeing multiple projects simultaneously, building strong client and vendor relationships, optimizing operational processes, and delivering projects within quality, budget, and timeline expectations. Proven ability to implement strategic initiatives that improve operational efficiency, streamline workflows, and enhance customer experience.
Skilled in city-level P&L ownership, resource planning, project management, stakeholder management, performance monitoring, vendor development, quality assurance, and process improvement. Adept at leveraging analytical and data-driven decision-making to achieve organizational objectives, improve team productivity, and support sustainable business expansion. Recognized for strong leadership, problem-solving abilities, and a customer-centric approach that consistently delivers measurable business results.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Operations Manager
www.homworks.com
12.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
City Head
NoBroker.com
04.2025 - 11.2025
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Co-created annual budget and submitted it to city council for review and approval.
- Managed up to 35+ projects per Month.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervising a cross functional team of 25+ designers,Logistics,Production, CRM,Vendors, Dy.Cm, Site supervisors, Sr PMs and Project Managers.
- Streamlining the project execution, improving TAT by 25% while maintaining client satisfaction above 90%.
Deputy City Manager
NoBroker.com
03.2024 - 04.2025
- Leading city operations, overseeing a team of 20 professionals to ensure seamless service delivery and operational excellence.
- Drove startegic initiatives that boosted CSAT to 95% within the year.
- Developed and managed budgets, ensuring alignments with organizational financial goals and optimizing resource allocation.
- spearheaded vendor management processes, enhancing partnerships and reducing operational costs by 80% thorough effective negotions.
Territory Manager
Livspace
03.2022 - 03.2024
- Managed territory operations, driving business growth and expanding market presence through targeted marketing strategies.
- Collaborated with cross functional teams, to design and implement business requirements, resulting in a 90% increase in project delivery efficiency.
- Streamlined client onboarding ensuring smooth transitions and enhancing satisfaction metrics.
- Conducted regular performance reviews and team training sessions, fostering a culture of continuous improvement and professional development.
Operations Lead
Livspace
03.2020 - 03.2022
- Responsible for implementing an appropiate & effective project or program management framework for residential interior fit-out projects.
- Ensuring assigned projects are completed within schedules while meeting client needs, business objectives & design guidelines.
- Coordinating and foster teamwork betwen all project stakeholders.
- Managed project deliverables including risk allowance, monitor & control changes and variations.
- Conducted regular site inspections, establish & prepare formal reporting arrangements on project progress for clients and management.
- Supported in defining and implementing criteria for control & management of the projects in the region.
Junior Engineer
NCC PVT.LTD
06.2018 - 10.2019
- Assisted in project management and execution, contributing to the successful delivery of AIIMS by mivan technology.
- Engaged in site inspections and quality control, ensuring compliance with engineering standards and project specifications.
- Supported senior engineers in budgeting and logistics planning,enhancing project timelines and resource management.
Education
Bachelor Of Technology - Civil Engineering
SIIET - JNTUH UNIVERSITY
Hyderabad 03.2014 - 06.2018
Intermediate - MPC
Narayana Junior College
Mahabubnagar 03.2012 - 03.2014
SSC -
Shanthinikethan English Medium High School
Kosgi 03.2009 - 03.2010
Timeline
Operations Manager
www.homworks.com
12.2025 - Current
City Head
NoBroker.com
04.2025 - 11.2025
Deputy City Manager
NoBroker.com
03.2024 - 04.2025
Territory Manager
Livspace
03.2022 - 03.2024
Operations Lead
Livspace
03.2020 - 03.2022
Junior Engineer
NCC PVT.LTD
06.2018 - 10.2019
Bachelor Of Technology - Civil Engineering
SIIET - JNTUH UNIVERSITY
03.2014 - 06.2018
Intermediate - MPC
Narayana Junior College
03.2012 - 03.2014
SSC -
Shanthinikethan English Medium High School
03.2009 - 03.2010
Skills
- Auto CAD
- MS Office (Excel, Word, PowerPoint)
- Project Management & Scheduling
- Quality Control & Process Optimization
- Vendor Management
- Escalation Management
- Hiring Teams (Vendor, PMs,SI,SEs,APMs,MMTs,IQC,IMs)
- Production
- Marketing
- Performance monitoring
- Performance reporting
- Employee motivation
- Staff management
- Solutions development
- Budgeting and forecasting
- Market penetration
- Business strategy development
- Goal setting
- Data evaluation
- Operations management
- Financial management
Certification
- Business Analyst Certification - LearnTube by CareerNinja.
- Team Leader Award - Nobroker
- Overall Performer - Nobroker
- CSAT Champion - Livspace
- Client Champion - Livspace
- Team Leader Award - Livspace
Additional Information
INDUSTRY FOCUS
- Residential Interiors
- Renovation Projects
- Commercial
- Co Working Spaces
- Turnkey Execution
- Modular & Civil Works
- High Volume Urban Ops
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)