SAI PHANI KUMAR PATHURI

Salesforce Manager & Solution Architect | Experience Cloud • Service Cloud • Data Cloud • Apex • LWC | Digital Banking & CRM Transformation Leader | 12+ Years in Financial Services & Insurance

• Managed stakeholder communication with Capgemini Technology Services India Ltd clients and leaders to facilitate project updates and alignment.
• Led client delivery teams at Capgemini in service operations and governance to ensure project alignment with client expectations.
• Directed process reviews for incident, change, and request management workflows to identify improvement opportunities.

• Led design and delivery of Salesforce Experience Cloud solutions, enhancing user engagement as Technical Solution Lead.
• Drove design reviews and governance while coordinating sprint planning and providing technical mentoring to ensure project alignment.
• Leading architecture, security model, sharing strategy and integrations.
• Architected customer portal for Lead Planners, Hosts, and Employees to streamline event management and nomination processes.
• Designing scalable solutions using LWC, Apex, Flows and Experience Cloud.
• Client: Barclays | Domain: Banking

• Led Salesforce Service Cloud and custom platform initiatives, overseeing CI/CD with Flosum, Apex development, data migration, stakeholder management, and mentoring team members to enhance project outcomes.
• Supported Principal Financial Group clients with retirement and insurance account questions.
• Reviewed policy documents and verified information for accurate record maintenance.
• Processed service requests using internal financial systems and workflow tools.

• Delivered Salesforce implementations across Sales Cloud and Service Cloud, including Apex development, security configuration, reporting, and integrations to enhance system functionality.
• Mindtree