Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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SaiPrakash Tharimela

Hyderabad

Summary

Capable Quality Analyst with solid background in customer communication and problem-solving in chat-based environments. Successfully managed high volumes of inquiries, ensuring efficient resolution and enhanced customer satisfaction. Demonstrated ability in multitasking and technical troubleshooting to support team objectives and maintain service quality.

Overview

2
2
years of professional experience

Work History

Chat Process Representative

Wipro Private Limited
01.2023 - 01.2024
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
  • Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
  • Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
  • Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Quality Analyst

Wipro Private Limited
01.2024 - 01.2025
  • Experienced and reliable Quality Analyst professional with over one and a half years of experience working in a company to ensure the highest quality outcomes possible.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Provided thorough documentation on all quality control activities and results.
  • Performed data analysis using statistical methods to assess trends in product defects.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Adept in providing suggestions and solutions to improve and enhance productivity.
  • Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
  • Resourceful and committed to continually advancing my knowledge of relevant technologies.

Education

MBA (Integrated) - Finance

Osmania University
01.2024

Bcom - Comp applications.

Osmania University
01.2022

Intermediate -

Telangana State Board of Intermediate Education
01.2019

SSC -

Telangana Secondary School Leaving Certificate (TSSSC)
01.2017

Skills

  • Quality processes
  • Customer focus
  • Data validation
  • Correction action planning
  • Defect tracking
  • Report creation
  • Risk assessment
  • Training implementation
  • Audit processes
  • Customer service

Affiliations

  • Have worked as a chat process associate and got promoted internally as Quality Analyst…
  • Playing Cricket and watching movies
  • Zeal to learn new things

Languages

Telugu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
English
Bilingual or Proficient (C2)

Timeline

Quality Analyst

Wipro Private Limited
01.2024 - 01.2025

Chat Process Representative

Wipro Private Limited
01.2023 - 01.2024

Bcom - Comp applications.

Osmania University

Intermediate -

Telangana State Board of Intermediate Education

SSC -

Telangana Secondary School Leaving Certificate (TSSSC)

MBA (Integrated) - Finance

Osmania University

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SaiPrakash Tharimela