Saipranay Vulsay
Hyderabad,TG
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 6 years in software support in global environment.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer L2
ONPASSIVE
08.2022 - 01.2024
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Diagnosed and troubleshot hardware, software and network issues.
- Documented faults and bugs for referral to development staff for use in updates.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Process Executive
Cognizant Technologies Solutions
01.2020 - 06.2022
- Investigated basic issues and escalated more complicated concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Service Desk Analyst
Janya It
07.2019 - 11.2019
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Process Associate
Genpact India
01.2017 - 05.2019
- Maintained database systems to track and analyze operational data.
- Developed production techniques and production processes to meet customer and organizational needs.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
Education
B-Tech - Computer Science
KOMMURI PRATAP REDDY INSTITUTE OF TECHNOLOGY
Hyderabad, India05.2016
Skills
- Customer Relationship Management
- Application support
- Product Knowledge
- Ticket Queue Software
- Ticket management
- Support Services
- Customer Success Management
Languages
English
Timeline
Technical Support Engineer L2
ONPASSIVE
08.2022 - 01.2024
Senior Process Executive
Cognizant Technologies Solutions
01.2020 - 06.2022
Service Desk Analyst
Janya It
07.2019 - 11.2019
Process Associate
Genpact India
01.2017 - 05.2019
B-Tech - Computer Science
KOMMURI PRATAP REDDY INSTITUTE OF TECHNOLOGY
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