Sangam Prasad
New Delhi
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer L2
Staybl Homes Private Limited
Noida
2020.10 - 2023.12
- Successfully led the migration, upgrade, and replication of DHCP services across the enterprise, ensuring seamless continuity of network operations.\
- Played a pivotal role in the planning and execution of OS hardening for Windows Servers, enhancing the overall security posture of the organization.
- Took ownership of incident and production management, ensuring prompt resolution of Windows OS and Active Directory-related issues to minimize downtime.
- Implemented Group Policies to enforce security standards and contributed to the creation of a robust Active Directory environment.
- Spearheaded the recovery efforts for OS and hardware, consistently bringing systems back to a stable and consistent state, demonstrating strong troubleshooting skills.
- Proactively managed virus outbreaks, implementing effective measures to contain and eradicate threats, safeguarding the integrity of the network.
- Conducted regular testing of Monthly Microsoft fixes and patches, ensuring the infrastructure's resilience against potential vulnerabilities.
Education
Bachelors of Technology - Computer Engineering Technology
J.C Bose Institute of Science And Technology
Faridabad, Haryana2023-05
Skills
- DHCP Management: Migration, upgrade, and replication.
- Active Directory: Rollback, recovery, USN, GPO.
- DNS: Configuration, troubleshooting.
- NTP: Synchronization and management.
- FSMO Role: Understanding and management.
- Windows OS, Linux
- Incident and Production Management: Proactive handling.
- Security: Group Policies, virus outbreak management.
- Patch Management: Testing, application, maintenance.
- Reporting Systems: Generation and interpretation.
- Server Decommissioning: Best practices.
- Problem Management: Identification, resolution, root cause analysis.
- Cluster Management: Change control, failover testing.
Certification
- backend Development Intern - Samsung
- backend Development Intern - Paytm
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Technical Support Engineer L2
Staybl Homes Private Limited
2020.10 - 2023.12
Bachelors of Technology - Computer Engineering Technology
J.C Bose Institute of Science And Technology
- backend Development Intern - Samsung
- backend Development Intern - Paytm
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