Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SaiPrasadh K S

SaiPrasadh K S

Chennai

Summary

Results-driven client services professional with 3 years of experience in customer support and operations. Demonstrates a strong ability to analyze and resolve complex technical issues while delivering exceptional service. Proficient in cloud-based systems, CRM tools, and SQL databases, with a track record of effective cross-team collaboration to achieve optimal outcomes. Aiming to leverage technical expertise and customer-centric skills to enhance organizational success.

Overview

3
3
years of professional experience

Work History

Operations and Support Specialist

Chennai Carvetrails
Chennai
01.2024 - 12.2024
  • Formed strategic partnerships with local service providers to deliver premium travel experiences
  • Directed daily operations to ensure seamless bookings and high client satisfaction
  • Delivered tailored concierge services, ensuring high client satisfaction and fostering long-term loyalty
  • Created unique travel itineraries tailored to client needs, increasing repeat business
  • Conducted market analysis to identify trending travel preferences, tailoring packages for a competitive edge
  • Oversaw budgeting and financial forecasting, ensuring optimal allocation of resources and achieving cost reduction across key operations

Travel Operations and Account Manager

Pickyourtrail
Chennai
07.2022 - 12.2023
  • Delivered professional customer support to B2B clients, managing and resolving technical queries effectively.
  • Analyzed system-related issues and provided actionable solutions, ensuring client satisfaction.
  • Collaborated with cross-functional teams, including Product Management, Engineering, and Account Managers.
  • Ensured seamless communication with customers via email, phone calls, and CRM systems.
  • Utilized advanced troubleshooting techniques to resolve product-related issues in cloud environments
  • Coordinated daily customer escalations, ensuring timely and effective resolutions.
  • Developed and maintained an internal knowledge base, improving query response times.
  • Managed technical documentation and worked with SQL databases for efficient data handling.
  • Collaborated with a team of 10 members to achieve customer satisfaction goals.

Education

Data science -

GUVI GEEK NETWORK PRIVATE LIMITED
12.2024

MBA - Tourism Management

College of engineering, Anna University
Chennai
07.2022

Bsc - Mathematics

Bishop Heber College
Tiruchirappalli
10.2020

Skills

  • Microsoft Excel, Word, PowerPoint
  • CRM Systems (Freshchat)
  • SQL databases
  • Cloud-Based Solutions

Languages

  • English
  • Tamil

Timeline

Operations and Support Specialist

Chennai Carvetrails
01.2024 - 12.2024

Travel Operations and Account Manager

Pickyourtrail
07.2022 - 12.2023

Data science -

GUVI GEEK NETWORK PRIVATE LIMITED

MBA - Tourism Management

College of engineering, Anna University

Bsc - Mathematics

Bishop Heber College

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SaiPrasadh K S