SAIPRASAD REDDY THUMMALA
Gachibowli
Summary
I am a dedicated and highly motivated hospitality professional with a Bachelor’s degree in Tourism and Hospitality Management, coupled with over four years of hands-on experience in customer service, operations management, and event planning. I also have international exposure through my experience at Oberoi Beach Resort, Mauritius, where I interacted with and served guests from diverse nationalities. This global perspective, combined with my passion for hospitality, drives my ambition to pursue a Master’s degree to further enhance my expertise in the industry.
Overview
2
2
years of professional experience
Work History
Operations Associate Manager
Flashpe foods pvt Ltd
Hyderabad
06.2024 - Current
- Managing day-to-day staff supervision and training to ensure high performance and adherence to operational policies
- Overseeing customer service, addressing inquiries and complaints to ensure exceptional customer experiences
- Managing inventory and supply orders to maintain adequate stock levels
- Streamlining operational processes for improved productivity and service delivery
- Upholding high standards in food quality, service, and hygiene in compliance with health and safety regulations
- Supporting and training staff on the Flaspe app, assisting customers with app-related queries, and collecting feedback to monitor app performance
Management Trainee (Site Manager)
Flashpe foods pvt Ltd
Hyderabad
03.2024 - 06.2024
- Managed daily cafeteria operations, including breakfast, lunch, and dinner services
- Gathered feedback and implemented strategies to improve customer satisfaction
- Collaborated with cross-functional teams to ensure seamless operations and timely service delivery
Internship (Food & Beverage Department)
The Oberoi Beach Resort
Pointe Aux Piments
08.2022 - 01.2023
- Gained practical experience in food and beverage operations, contributing to the delivery of exceptional dining experiences
- Collaborated with a diverse team to ensure the highest level of guest satisfaction
Education
BBA - Tourism and Hospitality Management
National Institute of Tourism and Hospitality Management (NITHM)
Hyderabad, Telangana, India07-2024
Intermediate (10+2) - Business Management
Sri Medhavi Junior College
Hyderabad, Telangana, India03-2019
Secondary School Certificate (SSC) -
Vignan Concept High School
Bhongir, Telangana, India06-2017
Digital Marketing Certification - Marketing
Exelr Solutions
Hyderabad 10.2023
Skills
Guest Service Excellence
Food & Beverage Operations Management
Team Leadership & Development
Vendor Relations & Procurement
Event Planning & Coordination
Customer Relationship Management
Operational Efficiency & Process Improvement
Culinary & Menu Development
Cost Control & Financial Management
Crisis Management & Problem Solving
Health & Safety Compliance
Guest Feedback Analysis
Technology Proficiency
Cultural Awareness
Personal Information
Hobbies: Travelling, Surfing the internet, Gym
Awards
- Event Coordinator, 4th Joint International Conference on Tourism & Sustainable Goals, 03/2023
- Freelance Event Planner, Coordinated over 76 events, including corporate events, sports events, weddings, and birthday parties.
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Operations Associate Manager
Flashpe foods pvt Ltd
06.2024 - Current
Management Trainee (Site Manager)
Flashpe foods pvt Ltd
03.2024 - 06.2024
Internship (Food & Beverage Department)
The Oberoi Beach Resort
08.2022 - 01.2023
BBA - Tourism and Hospitality Management
National Institute of Tourism and Hospitality Management (NITHM)
Intermediate (10+2) - Business Management
Sri Medhavi Junior College
Secondary School Certificate (SSC) -
Vignan Concept High School
Digital Marketing Certification - Marketing
Exelr Solutions
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