Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic
SAI PRAVEEN YADAMREDDY

SAI PRAVEEN YADAMREDDY

Team Lead (SPS)
Vijayawada,Andhra Pradesh

Summary

Team Lead in Sutherland global services as Amazon Seller Partner Support leading seller support teams across Quality, CSAT, SLA, productivity, and AHT control. Coaches associates on complex seller cases, runs performance reviews and action plans, and resolves escalations by coordinating with internal teams. Strengthens service consistency through RCA, CAPA, and SOP adherence in high-volume operations.

Overview

1
1
Language
7
7
years of professional experience

Work History

Team Lead – Amazon Seller Partner Support

Sutherland Global Services
Chennai
04.2024 - Current
  • Lead and manage SPS teams handling complex seller issues
  • Own Quality, CSAT, SLA, Productivity, and AHT metrics
  • Conduct coaching, performance reviews, and action plans
  • Act as escalation point and coordinate with internal teams
  • Sutherland Global Services – Chennai

Senior Process Associate – Amazon Seller Partner Support

04.2023 - 03.2024
  • Managed complex seller escalations and acted as SME
  • Provided floor support and assisted quality calibrations

Process Associate – Amazon Seller Partner Support

06.2019 - 03.2023
  • Supported sellers across Listings, FBA, Payments, and Account Health
  • Maintained high Quality and CSAT scores

Education

Intermediate - MPC

SSC - undefined

B.Tech - Mechanical Engineering

01-2019

Skills

Team leadership

Workforce management

Coaching & mentoring

Employee engagement

Conflict resolution

Process improvement

Performance management

Stakeholder management

Operational reporting

Change management

Interests

Hobbies & Interests: Playing Cricket

Accomplishments

  • Multiple promotions based on performance and leadership
  • Improved team KPIs through structured coaching
  • Reduced repeat escalations and improved seller experience

Timeline

Team Lead – Amazon Seller Partner Support

Sutherland Global Services
04.2024 - Current

Senior Process Associate – Amazon Seller Partner Support

04.2023 - 03.2024

Process Associate – Amazon Seller Partner Support

06.2019 - 03.2023

B.Tech - Mechanical Engineering

SSC - undefined

Intermediate - MPC

SAI PRAVEEN YADAMREDDYTeam Lead (SPS)