

Team Lead in Sutherland global services as Amazon Seller Partner Support leading seller support teams across Quality, CSAT, SLA, productivity, and AHT control. Coaches associates on complex seller cases, runs performance reviews and action plans, and resolves escalations by coordinating with internal teams. Strengthens service consistency through RCA, CAPA, and SOP adherence in high-volume operations.
Team leadership
Workforce management
Coaching & mentoring
Employee engagement
Conflict resolution
Process improvement
Performance management
Stakeholder management
Operational reporting
Change management