Mayank Ambastha
Senior Seller Support Associate & Mentor
Bangalore
Summary
Productive Seller possessing superior customer service mindset and 3 years of experience overseeing entire selling process from inventory creation to shipping. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Seller Partner Support & Mentor
Amazon.com
05.2021 - Current
- Started working as Seller Support Associates, where I was started to solve the issue of the seller which they where facing in their smooth running of business at Amazon
- Started my initial 4 months with working & solving query for the Sellers of North America region then as business requirements, moved to Middle-East region for helping the seller on their issues & problems with skillset M@ FUII.
- Supervised & mentored the new associates on different process and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Conducted training for cross functional activities as a part of the business continuity plan & supported associates on fresher level.
- Analyzed output and elevated salient issues to the Leadership team & Operation Manager through various kaizen projects.
- Reviewed SOPs and policy updates as part of the month end closing activities.
- Trained & worked close to program manager on improving the metrics & providing valuable insights in process improvement.
Corporate Sales Executive
99ACRES.COM
02.2020 - 04.2021
- Worked as a post of corporate sales executive, where I have done corporate (B2B) sales and worked in the team where the key responsibilities to track quality leads from various sources & onboard them by prospecting sales & cross – selling
- Conducted market research to identify customer needs and preferences.
- Stayed current on company offerings and industry trends.
- And establish a good customer relationship with the clients which is mostly the real-state builders, channel partners & brokers.
Education
Post Graduate Diploma in Management - Operations Management
MS Ramaiah Institute of Management
Bangalore 04.2001 -
Skills
Operation Handling
SPSS
MS Office
Corporate SalesTele-salesCustomer relationshipMentor
Kaizen
Operations Management
Team Leadership
projects
- IN region Transfer rate reduction – Seller/Brand
- Kaizen: Match Only
- Hold Rate Reduction
- Transfer Rate Reduction
- Seller journey mapping on Easy-ship Shipping Service
Accomplishments
- Participated in Engineering Olympiads conducted in UG level.
- Runner-up in the Basketball tournament of university level.
Academic Credential
- PGDM, Operations & Marketing, Ramaiah Institute of Management, Recognized by AICTE, 2020, 70.00%
- B.E, Mechanical, SSGBCOET, North Maharashtra University, 2017, 61.00%
- 10+2, PCM, Birla Vidya Mandir, CBSE, 2011, 67.00%
- 10, Birla Vidya Mandir, CBSE, 2009, 87.00%
Internship Training Experiences
- SAIL INDIA, R&D DEPARTMENT, 60 DAYS, CONVEYOR BELT DESIGNING INTERN, Design and running of the overhead long-distance belt conveyor used in steel industry, the main components of the conveyor such as the driving system, tensing system and truss bridge are introduced in brief research of conveyor belt design.
- GetMyUni Pvt Ltd, 56 DAYS, CONTENT MARKETING INTERN, Worked on the Backhand page of the company’s website, learned about digital marketing, how the SEO & SERP works on the digital marketing of the firm. Provided my writing skills to generate the content which are necessary & helpful for the GetMyUni company.
Personal Information
Hobbies: Reading Novels, Cooking, Outdoor Activities, Fitness Enthusiast.
Co Curricular Extra Curricular Activities
- Leaded the Basketball Team at university level in the year 2016.
- Actively participated in Blood Donations every year
- Participated in college and inter college fests.
- Organized college events – College fest, college basketball tournaments
- Part of Operation Club in MSRIM, Bangalore
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
References
As per requested
Timeline
Seller Partner Support & Mentor
Amazon.com
05.2021 - Current
Corporate Sales Executive
99ACRES.COM
02.2020 - 04.2021
Post Graduate Diploma in Management - Operations Management
MS Ramaiah Institute of Management
04.2001 -