Summary
Overview
Work History
Education
Skills
Timeline
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Sai Priya Borra

Hyderabad

Summary

Dynamic Account Associate with VXI, recognized for achieving a 95% customer satisfaction rating. Expert in CRM management and issue resolution, I enhanced service processes, reducing response times by 20%. Adept at team collaboration and training, I consistently deliver exceptional client support while documenting interactions for seamless service continuity.

Overview

1
1
year of professional experience

Work History

Account Associate

VXI
Hyderabad
09.2024 - Current
  • Provided timely and effective support to customers through various channels, including email and live chat, achieving a satisfactory rating of over 95%.
  • Resolved customer issues and inquiries, demonstrating strong problem-solving skills and product knowledge.
  • Collaborated with team members to improve customer service processes, resulting in a 20% reduction in response time.
  • Documented customer interactions accurately in the CRM system to ensure a seamless follow-up and continuity of service.
  • Assisted in training new team members on customer service best practices and company policies.

Education

Bachelor of Technology -

Marri Laxman Reddy Institute of Technology
Hyderabad, India
06-2023

Intermediate

Narayana Jr College
Hyderabad, India
07-2019

High School Diploma -

Ravindra Bharathi School
Hyderabad, India
04-2017

Skills

  • Application package
  • Customer support
  • CRM management
  • Issue resolution
  • Team collaboration
  • Data documentation
  • Client relationship management
  • Basic, Windows XP, MS Excel
  • Ticketing Tools

Timeline

Account Associate

VXI
09.2024 - Current

Bachelor of Technology -

Marri Laxman Reddy Institute of Technology

Intermediate

Narayana Jr College

High School Diploma -

Ravindra Bharathi School

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Sai Priya Borra