Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Projects
Training
Languages
Timeline
Generic
SAIRA SALIM

SAIRA SALIM

Kollam

Summary

I am a biotechnology graduate with customer service experience at Sutherland Global Services, where I specialize in Amazon seller support via email. My role has enhanced my problem-solving, communication, and leadership skills, particularly through mentoring new hires. I am now eager to apply my scientific background and gain more experience in the biotechnology field, leveraging my customer service expertise in a role that aligns with my academic passion.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Internet C S Associate

SUTHERLAND GLOBAL SERVICES
Kochi
06.2023 - Current

Present Lobby: T.A.R.D.I.S. (Translation and Resolution Division for International Sellers)

Role Highlights: Multilingual Communication: Spearheaded the translation of complex seller inquiries across nine languages, including Chinese, German, Italian, and French, into English. Ensured seamless communication between global sellers and Amazon's support teams.

Process Innovation: Contributed to the pioneering T.A.R.D.I.S. initiative, designed to revolutionize how multilingual support is delivered. Played an instrumental role in enhancing the efficiency and accuracy of language translations, fostering stronger seller relationships, and training.

Development: Actively involved in onboarding and mentoring new hires, helping to build a team adept at managing the nuances of multilingual customer service.

Impact: Enhanced Seller Satisfaction: By delivering precise and culturally sensitive translations, helped improve resolution times, and boost seller satisfaction. Team Success played a key role in establishing best practices for the T.A.R.D.I.S. Process, contributing to the success of a new initiative within the company.

Education

Botany And Biotechnology -

University of Kerala
KERALA
05-2023

GHSS Vellamanal School, kollam -

Higher Secondary Education
KOLLAM
03-2019

K P M model school, kollam -

High School Education -CBSE
KOLLAM
03-2017

Skills

  • Observation
  • Decision making
  • Interpersonal Communication
  • Leadership
  • Team work
  • Active listening
  • Teaching abilities with good organization skill

Certification

British council English score- B2

Accomplishments

  • Hands on training on plant tissue culture- 2023
  • Life style diseases and their management -2021
  • Aptis Forward thinking and English - British council 2019
  • Kerala Hindi prachar sabha - Sugama-2015, pradhama -2014
  • Green Olympiad- Distinction -2014
  • Interschool teaching competition - First 2016

Hobbies and Interests

  • Music
  • Travel
  • Movies
  • Teaching

Projects

Molecular Bios Pvt lmt,TVM, Antibiotic, Phylogenetic analysis and DNA bar coding in Osimum species in Kerala and Tamil Nadu, during academic year

Training

  • YIC leadership and entrepreneurship summit 2021( virtual edition)
  • The 'CRISPR- Cas9' genome Engineering - Agora 2021
  • Understanding diabetes : molecular clinical aspects -2021

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
HINDI
Intermediate (B1)
B1
TAMIL
Elementary (A2)
A2

Timeline

Internet C S Associate

SUTHERLAND GLOBAL SERVICES
06.2023 - Current

Botany And Biotechnology -

University of Kerala

GHSS Vellamanal School, kollam -

Higher Secondary Education

K P M model school, kollam -

High School Education -CBSE

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SAIRA SALIM