SAIRAJ NARKAR
Mumbai
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
8
8
years of professional experience
Work History
L2 Desktop Support Engineer
Dev IT Serv
Mumbai
02.2023 - 09.2024
- I worked for 8 months in Yes Bank Limited Project and 11 months in IDFC Bank Limited as as senior Desktop Support Engineer.
- I alone handled easily 200 users on 1 Floor and 26 meeting rooms at IDFC Bank Project.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Connected to computer of client using Remote link to install programs and applications.
- Diagnosed and troubleshoot hardware, software and network issues.
- Configured hardware, devices and software to set up work stations for employees.
- Managed inventory control activities related to deployment of PCs and Laptops at client sites.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
IT Manager
JK excellent global management Co. Ltd.
Pie pet
08.2022 - 10.2022
- Managing information technology and computer systems
- Controlling and evaluating IT and electronic data operations
- Managing IT staff
L2 Desktop Support Engineer
Wipro Limited
Mumbai
06.2019 - 04.2022
- Managed inventory control activities related to deployment of PCs and Laptops at client sites.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Assisted in the deployment of new software applications and hardware systems.
- Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Evaluated software or hardware to recommend improvements or upgrades.
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
- Provided remote troubleshooting and support for software and hardware problems.
- Coordinated with vendors and suppliers to resolve hardware and software issues.
- Optimized system configurations for maximum performance and reliability.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Resolved escalated customer service inquiries related to desktop equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Installed and configured computer hardware, operating systems, applications and networks.
- Maintained positive working relationship with fellow staff and management.
Desktop Support Engineer
Fincom Infocare (P) Limited
Mumbai
12.2016 - 05.2019
- Responding to client support requests
- Contacting clients to find out the nature of the problem
- Traveling to the client's location or connecting via a remote link
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Providing basic training in computer operation and management
- Completing job reports and ordering supplies
Education
Certificate of Higher Education - IT
Saraswati Vidya Mandir
Nallasopara EastSkills
- IT licensing
- Service Desk management
- Systems management
- Problem-solving
- IT strategy
- Improving operational management systems
- Reporting
- Technology management
- Windows troubleshooting
- Quality assurance
- Incident management
- Hardware support
- Ticketing systems
- Troubleshooting and Diagnostics
Languages
- English
- Marathi
- Hindi
Timeline
L2 Desktop Support Engineer
Dev IT Serv
02.2023 - 09.2024
IT Manager
JK excellent global management Co. Ltd.
08.2022 - 10.2022
L2 Desktop Support Engineer
Wipro Limited
06.2019 - 04.2022
Desktop Support Engineer
Fincom Infocare (P) Limited
12.2016 - 05.2019
Certificate of Higher Education - IT
Saraswati Vidya Mandir
Similar Profiles
Divya DadhwalDivya Dadhwal
Assistant Manager at Dev IT Serv Pvt LtdAssistant Manager at Dev IT Serv Pvt Ltd
Cassandra OakesCassandra Oakes
Office Manager at BIPOC Business Dev. & TechTraining/Workforce DevOffice Manager at BIPOC Business Dev. & TechTraining/Workforce Dev
Lacey MorleyLacey Morley
Store Manager at Serv-U-SuccessStore Manager at Serv-U-Success