Sairam Parthasarathi
Senior Service Delivery Manager
Bangalore
Summary
Senior Service Delivery and Cloud Platform Leader with over 20 years of experience managing enterprise-scale cloud initiatives and infrastructure modernization. Led global delivery organizations in implementing AI and Automation and ITIL practices to enhance service reliability and compliance. Leveraged technologies such as AI, AWS, Microsoft Azure, and Google Cloud Platform to optimize costs and drive business growth through innovative cloud transformation strategies.
Overview
20
20
years of professional experience
Work History
Senior Service Delivery Manager
Fujitsu Consulting India Pvt Ltd
2021.07 - Current
- Lead Enterprise Cloud Platform Services, Infrastructure Operations, Data Center Modernization, and Service Delivery Programs supporting global customers across AWS, Microsoft Azure, and Hybrid Cloud Environments.
- Own end-to-end lifecycle management for platform services, including storage, backup solutions, database management, monitoring, tooling, automation, and cloud operations.
- Drive operational excellence through KPI/SLA governance, service reliability improvement, risk management, compliance controls, and continuous service improvement (CSI) initiatives.
- Partner with Engineering, Architecture, Product Management, Cybersecurity, PMO, and Executive Leadership teams to define Strategic Roadmaps and deliver Scalable Cloud Platform Solutions.
- Adapt DevOps, Agile Methodologies, ITIL, Infrastructure as Code (IaC), Automation, and AI-Enabled Operations (AIOps) to improve operational efficiency, resiliency, and customer experience.
- Lead and mentor global teams of 150+ engineers across India and the Philippines delivery centers, building high-performance, customer-centric organizations.
- Govern multiple service portfolios, including budgeting, forecasting, resource optimization, financial management, and business value realization.
- Support Cloud Transformation Programs involving AWS, Azure, Google Cloud Platform (GCP), SAP S/4HANA Migration, Monitoring, Modernization, Infrastructure Automation, and Platform Standardization.
- Establish IT Service Management (ITSM) Governance Frameworks for Incident Management, Change Management, Problem Management, Availability Management, Capacity Management, and Service Continuity Management.
- Drive secure, scalable, and highly available, reusable infrastructure platforms supporting business-critical services, enterprise applications, and mission-critical workloads.
Associate Manager - Technical Service
Quantum Storage South Asia
2019.08 - 2021.07
- Oversee the end-to-end delivery lifecycle for client engagements, including strategic planning, implementation, governance, and post-implementation support.
- Manage multi-project portfolios and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture.
- Ensure delivery metrics such as scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements.
- Managed cross-functional teams across design, integration, migration, and deployment.
- Own the program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks.
- Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives.
- Monitor resource utilization and productivity metrics across multiple projects.
- Identify areas for cost optimization and drive OPEX reduction through automation, resource optimization, or enhanced delivery models.
- Mentored and supported 45 Engineering department employees to create strong workplace culture.
Technical Project Manager
MediaGuru Consultants Private Limited
2016.08 - 2019.08
- Led end-to-end data center operations, overseeing production support, maintenance, enhancements, and initiatives to ensure seamless service delivery.
- Managed governance, SLA/KPI performance, stakeholder engagement, budget oversight, risk mitigation, vendor coordination, and led cross-functional teams to achieve operational excellence and service reliability.
- Led cross-functional teams to deliver complex projects within scope and budget.
- Developed project timelines and coordinated resources for successful implementation.
- Implemented Agile methodologies to enhance team collaboration and project efficiency.
Career Break
Sabbatical
2015.01 - 2016.07
- Took planned career break to address family responsibilities, completing advanced certifications and skill enhancement in emerging technologies to enhance strategic and technical capabilities.
IT Engineer
Prasad Corporation Pvt. Ltd / Jumbo Electronics
2013.12 - 2014.12
- Managed data center operations, ensuring high availability, performance, and security of infrastructure, applications, and enterprise data to support organizational objectives.
- Resolved complex infrastructure incidents, conducted root cause analysis, and implemented problem management processes to address recurring issues.
- Led system integration projects, enhancing operational efficiency and reducing downtime.
- Developed and implemented IT solutions to streamline business processes and improve user experience.
Engineer
Updater Services Pvt Ltd (UDS) & Career Transitions Management Consultants
2006.02 - 2010.02
- Managed IT infrastructure for various clients including servers, storage, and networks Ensured compliance with security and disaster recovery standards.
- Provided L2/L3 technical support for infrastructure systems and managed incident resolution.
- Developed technical specifications and documentation for complex engineering solutions.
Education
Diploma - Electronic And Communication Engineering
Sri Sairam Polytechnic
Chennai, India 2001.04 -
Project Management Professional® -
PMI
Bengaluru, India 2001.04 -
Certified Scrum Master -
Scrum.org
Bengaluru, India 2001.04 -
Foundations of Project Management -
Google
Bengaluru, India 2001.04 -
ITIL V4 -
Peoplecert
Bengaluru, India 2001.04 -
Generative AI Overview For Project Managers - Generative AI
PMI
Bengaluru, India2025-05
Certified Business Continuity Professional (CBCP) - BCP
PMI
Bengaluru, India2025-11
Prompt Engineering For Project Managers -
PMI
Bengaluru, India2025-11
Skills
- ITIL/ITSM – Incident, Problem & Change Management
- SLA Management – Service quality & compliance
- Cloud Platforms – AWS, Azure, Hybrid Architecture
- ERP Systems – SAP S/4HANA conversions
- AI & Automation – AI-driven service optimization, predictive analytics, RPA
- Team Leadership – Coaching & performance management
Professional Value Proposition
I bring a unique combination of strategic leadership, service delivery excellence, cloud infrastructure expertise, and customer-centric transformation experience. My focus is on delivering measurable business outcomes through operational efficiency, strong stakeholder partnerships, high-performing teams, and continuous innovation.
Timeline
Senior Service Delivery Manager
Fujitsu Consulting India Pvt Ltd
2021.07 - Current
Associate Manager - Technical Service
Quantum Storage South Asia
2019.08 - 2021.07
Technical Project Manager
MediaGuru Consultants Private Limited
2016.08 - 2019.08
Career Break
Sabbatical
2015.01 - 2016.07
IT Engineer
Prasad Corporation Pvt. Ltd / Jumbo Electronics
2013.12 - 2014.12
Engineer
Updater Services Pvt Ltd (UDS) & Career Transitions Management Consultants
2006.02 - 2010.02
Diploma - Electronic And Communication Engineering
Sri Sairam Polytechnic
2001.04 -
Project Management Professional® -
PMI
2001.04 -
Certified Scrum Master -
Scrum.org
2001.04 -
Foundations of Project Management -
Google
2001.04 -
ITIL V4 -
Peoplecert
2001.04 -
Generative AI Overview For Project Managers - Generative AI
PMI
Certified Business Continuity Professional (CBCP) - BCP
PMI
Prompt Engineering For Project Managers -
PMI