Sai Rohith Karuneegar Ramesh
Summary
To work in a challenging professional environment and there by utilize my talents, skills and analytical abilities to build my career in a growing organization that will provide exciting opportunities to hone my skills and become an asset for the organization.
Overview
3
3
years of professional experience
Work History
Product Specialist
Freshworks
Chennai
08.2022 - 03.2024
- Worked under the product called 'Freshservice,' an ITSM tool among various products, and handled customers from diverse regions, including North America, Europe, India, and Australia. Managed low tier customers (0 to 500 MRR) initially and swiftly progressed to overseeing Enterprise clients (greater than 10K MRR).
- Troubleshot workflow/set up issues, while simultaneously developing a comprehensive knowledge base of solution articles that enhanced agents' product and customer expertise. Skilled in working with API, webhooks, and JSON payloads.
- I have the key responsibilities to closely work with developers to identify bugs in the product and push it for faster fix deployment.
Addressed customer complaints regarding products, offering solutions that fostered loyalty. - Delivered exceptional service and support to renowned brands, including Charlotte Tilbury, Bella Canvas, and Red Global.
- Maintained a 95% resolution rate and received 98% positive customer feedback. Received the Boss Baby Award and Employee Spotlight awards for outstanding performance and dedication during tenure at Freshworks.
Marketing Intern
We Define Net
Chennai
03.2021 - 09.2021
- It was a digital marketing start-up company where they will create mobile apps or websites for clients.
- In my role as a marketing Intern, I effectively handled client accounts and addressed their inquiries. Inquire about the clients' requirements regarding the apps or website designs and convey them to the software team.
- Participated in brainstorming meetings to develop new slogans, advertisements, and marketing outlets for rebranding efforts. Monitored social media platforms and ran performance and engagement analyses to inform optimization strategies.
- Analyzed data from marketing campaigns to identify trends and areas for improvement. Analyzed industry trends and customer demands, resulting in the creation of effective pricing strategies.Collected and analyzed consumer data for product preference analysis.
Education
B.E. - Computer Science
Rajalakshmi Engineering College
06-2022
HSC -
Velammal Matriculation Higher Secondary School
04-2018
Skills
- Product Demonstrations
- Campaign Management
- Requirements Gathering
- Customer Engagement
- Python
- SQL
- HTML
- CSS
- Power BI
- Tableau
- Freshservice
- Freshdesk
- Freshworks CRM
- Microsoft Office tools
- Adobe
- Figma
- Problem solving
- Customer facing
- Flexibility
- Troubleshooting
- Organizational skills
- Creative thinking
- Critical thinking
- Emotional Intelligence
- Time Management
- Decision Making
Accomplishments
- Employee Spotlight (09/2023) - Awarded for my outstanding performance in Freshworks Support.
- Boss Baby award (04/2023) - Awarded the Boss Baby award in my company since I performed and ranked 1st among the new joiners.
- Best Paper award(04/2022) - At EDGE International Conference at Rajalakshmi Engineering College.
- GUVI(09/2020) - Certified for participation in the 'The Guinness world record event- of build face recognition application using python 'course, by GUVI.
- 1st place in Ideathon (07/2020) - At 'ALT+TECH+TAB' conducted by Shree Venkateshwara college of Engineering.
- Best Presenter (09/2019) - At Technocrats'19 conducted by Rajalakshmi Institute of Technology.
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Product Specialist
Freshworks
08.2022 - 03.2024
Marketing Intern
We Define Net
03.2021 - 09.2021
B.E. - Computer Science
Rajalakshmi Engineering College
HSC -
Velammal Matriculation Higher Secondary School