Sai Sashi Kiran Chimatapu
Senior Manager
Bangalore
Summary
Forward-thinking Senior Manager adept at managing teams of 200 employees with 6 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Manager
Byju's
Bengaluru
09.2021 - Current
- Handling a team of 100 and more wrt the below factors
- Maintaining Session Quality,Contribution and Execution of Feedback Meetings,Tutor Data Management,
- Leave Management,Managing Reassignments of the Team,Planning & Preparation of new projects
- Leading, managing & monitoring the performance of team members and subscribers to ensure efficiency in operations and meeting of individual & group targets
- Driving operational excellence as a standard by the clients & ensuring adherence to the standard operating procedures
- Deploying multi-dimensional excellence initiatives including Process Management, Process Improvement & Re engineering, Customer Satisfaction Measurement & Improvement and Capability Building
Manager
Byju’s
11.2019 - 09.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
- Maintained professional, organized and safe environment for employees and patrons.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Manager
Practo
Bangalore
05.2018 - 11.2019
- Handling Revenue target of Renewals for Hyderabad
- Providing assistance in set up of post-sale operations process
- Planning and executing complete market study of the Mexican Healthcare System ; recognising the avenues & strategies to increase business
- Spearheading the content function along with leadership team
- Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Assistant Manager
Practo
Hyderabad
05.2016 - 05.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Operations Team Leader
Hyderabad
Bangalore
05.2015 - 05.2016
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
Content Field Executive
Practo Technologies Limited
New Delhi
12.2013 - 10.2015
- Led projects and analyzed data to identify opportunities for improvement.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Marketing and International Marketing
National School of Business Bangalore
Bangalore 08.2012 - 08.2014
B.Tech - Electronics and Communication Engineering
MITS Kodad
09.2008 - 06.2012
Skills
Troubleshooting and problem resolution
Strategic planning
Documentation and reporting
Staff Management
Business Development
Sales and marketing
Search Engine Optimization
Material Processing
Operations management
Accomplishments
- Promoted thrice in 18 months for exceptional performance
- Expanded the business base across 5 cities in India and 1 other country
- Spearheaded business launch in Chennai and Hyderabad trained the team to be self-suf icient post movement in
- Mexico
- Led a team that maintained consistency of below 20% churn in last 5 months
- Launched successfully multiple products for Byju's : Premium sessions & Neo Sessions
Timeline
Senior Manager
Byju's
09.2021 - Current
Manager
Byju’s
11.2019 - 09.2021
Manager
Practo
05.2018 - 11.2019
Assistant Manager
Practo
05.2016 - 05.2018
Operations Team Leader
Hyderabad
05.2015 - 05.2016
Content Field Executive
Practo Technologies Limited
12.2013 - 10.2015
MBA - Marketing and International Marketing
National School of Business Bangalore
08.2012 - 08.2014
B.Tech - Electronics and Communication Engineering
MITS Kodad
09.2008 - 06.2012