Saisruthi Anand
Product Manager
Chennai
Summary
Certified Product Manager with over 6 years of dynamic experience driving product development and enhancement through strategic market research and stakeholder collaboration.
Adept at crafting comprehensive product roadmaps and launching innovative solutions that align with business objectives. Proficient in gathering and analyzing customer feedback to inform feature prioritization and improve user experience.
Proven ability to bridge the gap between technical teams and clients, ensuring successful implementation of complex requirements. Committed to delivering high-quality products that meet evolving customer needs while fostering strong team dynamics.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Associate Product Manager
Zupersoft Solutions Pvt Ltd
Chennai
02.2022 - Current
- Conduct thorough market research to understand business needs and emerging trends
- Develop a roadmap that managed the product lifecycle, and also aligned with internal objectives
- Conduct market research to identify customer trends and competitors
- Create product launch plans to successfully launch new products and features
- Develop detailed product specifications and user stories to ensure product quality and usability
- Collaborate with CEO, CTO. Engineering Managers, Project Managers and the Client facing teams to deliver feature enhancements
- Feature Prioritization based on the urgency involved and common trends
- Understand customer complexities and deliver effective solutions thereby assisting the client with account setup, data migration and training sessions for clients
- Test and solve bugs/issues raised by the customer via multiple channels of communication and assist with the RCA Formulate internal KB articles and feature-spec documents
- Manage the engineering tickets and also conduct bi-weekly meetings for solutioning of complex business requirements
- Collate Product Feedback to the technology team for deployments/enhancements
- Technical POC for enterprise accounts
- Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
- Consulted with product development teams to enhance products based on customer interest data.
- Analyzed metrics to measure product performance.
- Optimized user experience by incorporating customer feedback into product improvements.
- Coordinated beta testing programs to gather valuable user feedback before public release of products.
- Managed product demonstrations and testimonials for performance evaluation.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Solutions Engineer
Chargebee Technologies
Chennai
01.2021 - 01.2022
- Conceptualize the requirement of a Subscription Management tool and it's vast features for potential businesses that can utilize the product
- Managed approximately 30 support requests raised by clients via Emails, Chat, Scheduled Calls and Inbound calls on a daily basis.
- Analyze compatible third-party integrations and rectify issues identified with existing integrations
- Demonstrate working examples of the features of the product to clients
- Designed and prepared technical presentations and recommended solutions for client issues.
- Developed effective solutions through close collaboration with cross-functional teams.
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Conducted comprehensive training sessions for team members on new technologies and best practices.
- Coordinated with customers and resolved all technical issues and prepared documents.
Pre-sales Engineer
Zoho Corporation Pvt Ltd
Chennai
05.2019 - 12.2020
- Develop and maintain in-depth knowledge on the functional and technical aspects of the product
- Qualify and help in winning mid-market deals
- Work with Product Management team to provide feedback on issues with current products
- Conducted Knowledge Transfer sessions for team members to ensure that the recent product updates are communicated
- Took part in discussions that help in curating process consistency and reduced error disputes
- Monitor the experiences and feedback shared by the clients for process improvement
- Managed the Emergency After-hours Customer Support process to ensure that all issues and emergencies are addressed and resolved
- Understand the business requirement of the potential clients and propose the best solution through product demonstrations/scheduled calls
- Attend to client requests for information on RFIs and RFPs
- Support the clients with their technical queries through call and email post/pre-subscription of the product
- Determine, resolve and communicate technical and business pre-sales issues to pre-sales management
- Build productive relationships with the team members and foster teamwork by keeping colleagues updated on activities
Education
BA - Sociology
MOP Vaishnav College For Women
Chennai 06.2016 - 04.2019
Skills
- Product Lifecycle Management
- Technical Debt Management
- Market Research
- Competition Analysis
- Scalability
- Specs/PRDs/Release Notes/User Stories
- Product Design
- Wireframing & Prototyping
- Versioning & Release Management
- A/B Testing
- Product Metrics & Analytics
- Customer feedback analysis
- Backlog Management
- Problem Solving
- Effective Communication
- Technical Support
- Project Management
- Stakeholder Management
- Cross-functional Coordination
- Asana
- Outline
- Mix panel
- Notion
- Figma
- Microsoft Office
Certification
Indian School of Business - Certified Product Manager
Timeline
Indian School of Business - Certified Product Manager
06-2024
Google - Foundations of Project Management
03-2024
Associate Product Manager
Zupersoft Solutions Pvt Ltd
02.2022 - Current
Solutions Engineer
Chargebee Technologies
01.2021 - 01.2022
Pre-sales Engineer
Zoho Corporation Pvt Ltd
05.2019 - 12.2020
BA - Sociology
MOP Vaishnav College For Women
06.2016 - 04.2019
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