Saivamsi Sivakoti
Senior Process Executive
Vijayawada ,Andhra Pradesh
Summary
Availability – Full-time. Career Objective: Looking for a career, which helps in broadening and enhancing my knowledge and attains a position that will contribute to success of me and organization. Job Profile: Banking process (Non voice) Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in [Area of expertise], research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
2
2
years of professional experience
1
1
Certification
Work History
05.1997
- S Office ( Word and excel) and data entry
- Attention to detail
- Ability to identify errors in calculations and entries
- Interested in learning new concepts in quick and work accordingly
- Coordinate with the team member in sorting out the difficulties
- Setting high standards of performance
- Possessing the quality of working as a team as well as an individual capacity
- PERSONAL DETAILS:
- FATHER'S NAME : S
- Venkateswara Rao
- MOTHER'S NAME : S
- Lakshmi, ADDRESS FOR COMMUNICATION : D.N0 4-25-9, Ambatisamudralavari street
- Lambadi peta
Infosys BPM Ltd
05.2022 - Current
- Got promoted to senior process Executive (Effective 1st
- Oct 2023)
- Process: Loan Specialty Operations
- Team: Charge Off & Loan Collections and Recovery
- Charge-Off :
- Overview:
- Charge-Off is the process which will remove entire outstanding balance of the Customer
- As per the US Bank policy bank will give 180 days of timeline after the customer assets got
- Bankrupt to pay the balance which needs to pay
- In this timeline if Customer not able to pay the due amount bank will Charge-Off it off (kind of loss to Bank)
- While Charge-Off any of the account, we will do some checkings like "Days Past Due
- Reason to charge it off & Loan Balance (how much amount to charge off)
- After all these checking we will proceed further to make the account Charge-Off
- Applications which we use for this process is
- Mainframe - Customer details checking
- COTS - Any of the account which needs to be Charge-Off it should be enter here (major part)
- E-Post - Will give all the required information like Customer Account Number ; Charge-Off
- Balance details
- After completing above steps it will take 24 hrs of time to get the record changes
- Agency Document Request:
- Overview:
- My primary role in the team was to handle the requests received from On-shore team regarding changes to the client’s accounts based on changing services and dealing with account related products and services of the bank which a customer would use
- Charge off customer’s accounts as per the daily file we receive on the basis of products and debt owed
- Products handled on Overdraft Protection, Demand Deposit Accounts, equity, collateral, unsecured loans, credit cards, student loans, instalment Loans (Auto, Home, Unsecured) , Line of credit (etc.).
- Build sustainable relationships and trust with customer account through open and interactive communication and Helping the team member to achieve the daily target
- Maintaining 100% productivity and accuracy in the process and also ensure that the process is also achieving the SLA defined by the client
- Worked in BCP period towards closing the backlog and exceeded the expectations of the clients from a disaster recovery site and Managed and Co-ordinated with team and provided training for new joiners
- Handled heavy volume in loan processing with nil errors and assisting other sub teams
- While taking care of volume in other sub teams
- Achievements:
- Received R&R award for the year of 2023
Education
SSC - undefined
T.M.H School
2012
Intermediate (M.E.C) - undefined
P.B. Siddhartha College
2014
B.COM - Taxation
K.B.N College (Krishna University)
2017
PG (MBA - Finance
P.S - undefined
C.M.R College(JNTUK University)
2020
Skills
- LANGUAGES KNOWN :
- Telugu, English
- STRENGTHS : Punctuality and Quick learning
- HOBBIES : Playing Cricket and watching movies
- MS Office
- Critical Thinking
- Decision-Making
- Data Entry
- Accounting Procedures
- Data Tracking
- Document Processing
- Analyzing Documentation
- Microsoft Office
- Financial Transactions
- Production Standards
Certification
M
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CultureTimeline
Infosys BPM Ltd
05.2022 - Current
05.1997
SSC - undefined
T.M.H School
Intermediate (M.E.C) - undefined
P.B. Siddhartha College
B.COM - Taxation
K.B.N College (Krishna University)
PG (MBA - Finance
P.S - undefined
C.M.R College(JNTUK University)
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