Sajad K Salim
Kannur
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales at Reliance Jio Infocomm. Excelled in store organization and customer relationship building, significantly improving store efficiency and fostering a loyal customer base. Skilled in bookkeeping and technical proficiency, adept at mentoring teams to exceed performance metrics.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Reliance Jio Infocomm Limited
Kannur
2024.01 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed a loyal customer base through personalized interactions, increasing repeat business and in-store visits.
- Drive sales targets, monitor performance metrics, and implement strategies to optimize sales and achieve revenue goals.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provide training and mentorship to new team members.
ATM Custodian
Sis Prosegur Private Limited
Kannur
2022.06 - 2023.11
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
- Deliver reports and ad-hoc activities as assigned by the management from time to time.
- Proficient in accurately counting, verifying, and handling large sums of cash to maintain financial accuracy.
Education
PLUS TWO
GHSS
Manathana2018-01
SSLC
Little Flower English Medium School
Kelakam2016-01
Skills
- Customer relationship building
- Store Organization
- Product and service knowledge
- Hospitality
- Store operations
- Money Handling
- Customer Service
- Bookkeeping
- Leadership
- Technical Proficiency
- Orientating and training
Languages
- English
- Malayalam (Native)
- Hindi
- Tamil
Timeline
Assistant Manager
Reliance Jio Infocomm Limited
2024.01 - Current
ATM Custodian
Sis Prosegur Private Limited
2022.06 - 2023.11
PLUS TWO
GHSS
SSLC
Little Flower English Medium School
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