Sajal Nigam

Conduct in-depth research on emerging cloud technologies and services to identify potential applications and benefits for clients.

• Designed and automated secure AWS infrastructures, supporting large-scale workloads.
• Built Terraform modules to standardize deployments and reduce manual provisioning.
• Implemented CI/CD pipelines using GitLab and Jenkins for internal and client-facing projects.
• Led cloud migration initiatives, including environment assessments, migration planning, and execution.
• Provided real-time production support for AWS-hosted applications, resolving priority issues with minimal downtime.
• Developed automation scripts using PowerShell and Shell to streamline operational workflows.
• Collaborated with Cloud Ops, engineering, and release teams to ensure smooth deployments and incident resolution.
• Delivered AWS-focused technical training and documentation to internal teams to improve cloud adoption.
• Optimize cloud architectures for performance, reliability, and efficiency.
• Develop and deliver comprehensive training programs and workshops on AWS cloud technologies, including foundational and advanced topics.
• Evaluate the effectiveness of training programs, and make improvements based on feedback and performance metrics.
• Provide expert advice and support to clients on AWS cloud strategy, architecture, and implementation.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Facilitated trainings for around 10K+ candidates on Cloud/DevOps, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

• Designed and executed cloud migration strategies that reduced migration timelines by 30% and improved post-migration stability.
  
• Evaluated cloud applications, hardware, and software, improving system efficiency by 20% through optimized resource utilization.
  
• Developed and organized cloud systems that increased operational scalability and reduced manual efforts by 40%.
  
  Collaborated with IT security teams to monitor cloud privacy, helping achieve 100% compliance with internal security standards.
  
• Resolved technical issues with an average response time of under 15 minutes, improving SLA adherence by 35%.
  
• Identified optimal cloud architecture solutions, increasing system availability to 99.95% uptime.
  
• Designed and architected AWS infrastructure that supported high-availability, fault-tolerant deployments across multiple environments.
  
• Configured AD DC servers with GPOs and authentication policies, reducing access-related incidents by 25%.
  
• Built scalable AWS architectures that improved application performance by up to 40% during peak workloads.
  
• Developed CI/CD workflows using GitLab CI/CD and Jenkins that cut deployment time by 50% and reduced manual errors.
  
• Supported real-time production pipelines, reducing deployment failures by 35% through proactive troubleshooting.
  
• Automated cloud operations with PowerShell and Shell scripts, reducing repetitive tasks by 70%.
  
• Led end-to-end cloud migration projects, enabling successful cutovers with zero downtime.
  
• Implemented monitoring, logging, and alerting systems, improving issue detection efficiency by 60%.
  
• Coordinated with Dev, QA, Release, and Cloud Ops teams to streamline releases, achieving 98% on-time delivery of deployments.

• Working knowledge of AWS services like EC2,VPC,S3,EBS,IAM,Cloud Watch,EFS,Cloud-Trail.
• Server build and decommission through AWS and Azure portal (on both Windows and Linux).
• Basic knowledge of ARM template and Terraform, Cloud Formation for creating infrastructure.
• Additional components - private/public subnets, elastic-IP(s), load-balancers.
• Adding disks in both AWS and Azure on windows/Linux servers.
• Creating storage pools in windows server.
• Linux file system and mount points.
• Volume stripping in Linux.
• Disk Expansion on windows and Linux servers.
• In Azure Resource groups, Availability sets, NSG, v-Nets etc, Service Recovery Service vaults, Load Balancer, Azure Storage, Azure Monitor.
• To establish metrics and carefully monitor the utilization of AWS resources on a wide scale by making use of highly sophisticated Amazon Cloud-Watch.
• Maintaining a backup of the resources is another important responsibility. The administrator has to perform AWS on-premise resources backup from time to time by making extensive use of AWS services.
• Optimize the resources & work on resource tagging to allocate costs and for carefully planning of budgeting, governance, and reporting.
• To communicate with the NISP network team in order to finalize the network connections for the clients VPCs.
• Effectively monitor billing and develop cost optimization strategies.
• To manage disaster recovery processes.
• To maintain data integrity and to access the control while using the AWS application platform.
• Adding a server to backup rotation in Azure, configuring the recovery vaults and backup policies.
• Restoring VMs from AMI, Snapshots, recovery service vaults, file recovery.
• Creating PAAS resources like : storage account, logic app, app service, function app, sql database, application gateway, key vault.
• Implementing IaaS solutions.
• Developing solutions that use blob storage.
• Implementing Azure security.
• Daily Health checks for the servers in the scope.
• Hands on experience in using PowerShell script (start/stop VM, creating RG, VM, enabling accelerated networking, attaching disks etc.)
• Worked on user rights over the domain,GPO's, AD replication resetting the password.
• Worked on ITIL process (Incident, Change, Service request & Problem Management).
• Restoring VMs as per the request or in case of crash on AWS and Azure.
• Patching Deployment (Manual, Desktop central).
• Shutting down the servers and to find and delete the unused volumes after getting approvals as a part of cost optimization.
• Monitor and support Operation level customers' requests via Service-now ticket system.
• Day to day troubleshooting for Incident, Service Request & Problems Reported by Users and Timely Update in the Incident management Tool.
• Change Management, Ticket/Incident Handling (User/Auto Logged Tickets).
• Extended support in critical DR activities for clients.
• Praised for support in fixing log4j Vulnerabilities detected for some clients.

• Answered phones, provided information and took messages.
• Produced spreadsheets and updates with latest information.
• Answered 50+ incoming telephone calls, took down messages and provided information.
• Delivered clerical support by handling range of routine and special requirements.
• Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
• Managed to convince the clients to improve sales.