Sajan Kumar
House No 10801/15, Pratap Nagar,Delhi
Summary
Results-driven Retail Sales Executive skilled in maintaining high productivity and efficient task completion. Possess specialized skills in customer relationship management, sales strategy development, and inventory management. Excel in communication, problem-solving, and adaptability to meet diverse client needs and drive sales growth.
Overview
10
10
years of professional experience
Work History
LIQUOR SPECIALIST
HARDING BROTHERS RETAIL LIMITED
United Kingdom
03.2023 - Current
- Builds relationships and trust with all guests to improve their shopping experience and increase sales opportunities.
- Informs guests of special offers, new products, and promotions.
- Handle guest's complaints and queries.
- processes payments.
- Ensures items are correctly priced and keeps the boutique layout attractive and tidy.
- Monitors levels of stock and properly stores delivered in a timely manner.
- Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle(for perishable selling goods)
BRAND AMBASSADOR
DELHI DUTY FREE SERVICES PRIVATE LIMITED
06.2018 - 01.2023
- Promoting company products
- Educating customers about products
- Increasing brand awareness
- Working closely with sales and marketing on marketing strategies
- Maintaining a positive image of the brand
- Give and take proper handover when come to the shift
- Make sure all products are well merchandise with price tickets
TRAINEE TEAM LEADER
RADISSON BLU HOTEL
04.2017 - 04.2018
- Company Overview: DELHI
- Manage the Budget
- Conduct marketing drive sales
- Ensure high standards and hygiene
- Motivate the team & Ensure excellent customer service
- DELHI
GUEST SERVICE ASSOCIATE
HORMUZ GRAND QUORVUS COLLECTION MANAGED BY CARLSON REZIDOR
12.2014 - 12.2016
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Sikkim07.2011
Higher Secondary Examination -
01.2008
Secondary School Examination -
01.2006
Skills
- Communication
- Problem-solving
- Collaboration
- Time management
- Data analysis
- Sales
- Enthusiasm
- Trustworthiness
- Discipline
- Patience
- Determination
- Dedication
- Versatility
- Microsoft Office (Word, Excel and Power Point)
Disclaimer
I hereby declare that the above particulars are true and correct to the best of my knowledge and belief and in the event of any information being found false or incorrect, my candidature will be liable to be cancelled.
Languages
- English
- Hindi
Personal Information
- Hobbies: Listening to music, Travelling, Watching movies
- Passport Number: W0748489
- Date of Birth: 01/13/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
LIQUOR SPECIALIST
HARDING BROTHERS RETAIL LIMITED
03.2023 - Current
BRAND AMBASSADOR
DELHI DUTY FREE SERVICES PRIVATE LIMITED
06.2018 - 01.2023
TRAINEE TEAM LEADER
RADISSON BLU HOTEL
04.2017 - 04.2018
GUEST SERVICE ASSOCIATE
HORMUZ GRAND QUORVUS COLLECTION MANAGED BY CARLSON REZIDOR
12.2014 - 12.2016
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Higher Secondary Examination -
Secondary School Examination -
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