SAJID NIZAMUDDIN SHAIKH
MUMBAI
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
19
19
years of professional experience
Work History
Duty Manager
Akasa Air
Mumbai
09.2023 - Current
- Currently working as Duty Manager in Akasa Air from 7-9-2023 till date.
- Holding load and Trim license for Boeing 737 type of aircraft.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Developed and implemented strategies to improve customer service.
- Monitored performance of staff members, offering advice where appropriate.
- Liaised with other departments to ensure seamless operations across the organization.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Duty Manager
Gofirst India Ltd
Mumbai
02.2019 - 09.2023
Duty Terminal Officer
Mumabai International Airport Pvt. Ltd
01.2017 - 01.2018
Duty Officer
Goair Airlines India Ltd
01.2011 - 01.2017
Baggage Services and Customer Service Agent
Qatar Aviation Services
Doha
01.2007 - 01.2010
Education
BA -
Veer Bahadur Purvanchal University
01.2018
HSC -
Mumbai01.2002
SSC -
Mumbai01.2000
Skills
- Airport operation management
- Regulatory compliance
- Team leadership
- Budgeting and cost control
- Emergency response planning
- Customer service excellence
- Process improvement
- Safety and security protocols
- Time management
- Performance monitoring
Languages
- English
- Hindi
- Marathi
- Urdu
Hobbies and Interests
- Traveling
- Listening to music
- Playing Cricket
- Computer games
- Making New Friends
Additional Qualification
- IATA UFTA foundation Course
- Load and Trim License for Boeing 737
- World tracer certificate from QATAR Airways
Personal Information
- Passport Number: P5560296
- Passport Date Of Issue: 11/28/16
- Passport Place Of Issue: Mumbai
- Passport Expiry Date: 11/27/26
Timeline
Duty Manager
Akasa Air
09.2023 - Current
Duty Manager
Gofirst India Ltd
02.2019 - 09.2023
Duty Terminal Officer
Mumabai International Airport Pvt. Ltd
01.2017 - 01.2018
Duty Officer
Goair Airlines India Ltd
01.2011 - 01.2017
Baggage Services and Customer Service Agent
Qatar Aviation Services
01.2007 - 01.2010
BA -
Veer Bahadur Purvanchal University
HSC -
SSC -
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