RIHAN SAIFI
DUTY MANAGER
Gurgaon,HR
Summary
- Experienced Aviation Operations Professional with over 15 years of expertise in Airport Operations, Load Control, Ground Handling, Flight Dispatch Coordination, and Team Leadership. Currently serving as Duty Manager at Air India SATS, managing airport operations, ensuring regulatory compliance, and driving operational efficiency. Possess multiple DGCA-approved Load Control Licenses across Airbus, Boeing, and ATR aircraft fleets. Recognized for operational excellence, flight delay minimization, and successful management of Hajj operations
Overview
2
2
Languages
15
15
years of professional experience
Work History
Duty Manager
AISATS
04.2022 - Current
- Lead daily airport operations and coordinate with airlines, ramp services, security, dispatch, and terminal teams.
- Ensure safe, efficient, and on-time flight departures.
- Monitor operational performance and implement corrective actions.
- Drive process improvements and maintain compliance with airline and regulatory requirements.
- Supervise and mentor operational teams to achieve performance targets
Load Sheet Officer
Air India SATS
04.2017 - 03.2022
- Performed aircraft load planning and weight & balance calculations.
- *Managed special loads in compliance with operational restrictions and safety regulations.
- Coordinated with flight operations and ground handling teams for safe aircraft dispatch
Hajj Operations In-Charge
Air India SATS
05.2015 - 08.2018
- Managed Hajj flight operations and passenger handling activities.
- Coordinated operational planning during high-volume pilgrimage operations.
- Ensured smooth execution of flights and ground operations.
Senior Load Sheet Agent
Air India SATS
04.2015 - 03.2017
- Prepared and released load and trim sheets within operational safety limits.
- Ensured accuracy of load distribution and documentation.
Load Sheet Agent
Air India SATS
04.2014 - 03.2015
- Managed Last-Minute Changes (LMC) and load sheet amendments.
- Ensured NOTOC compliance and proper flight documentation.
Baggage Service Agent
Air India SATS
04.2011 - 04.2014
- Coordinated baggage operations and container planning.
- Ensured timely baggage dispatch and ramp coordination
Education
BBA - Aviation Management
ADVANCE INSTUTE OF MANAGEMENT
Ghaziabad, India 04.2001 -
Intermediate Certificate - Commerce & Maths
TAGORE SHIKSHA SADAN
Hapur, India 04.2001 -
Skills
Airport Operations Management
Duty Management
Load Control & Weight Balance
Flight Dispatch Coordination
Ground Handling Operations
Safety Management Systems (SMS)
DGR & Dangerous Goods Handling AVSEC Compliance
Team Leadership & Staff Development
Operational Reporting & Analysis
Delay Management & Recovery
Stakeholder Coordination
Timeline
Duty Manager
AISATS
04.2022 - Current
Load Sheet Officer
Air India SATS
04.2017 - 03.2022
Hajj Operations In-Charge
Air India SATS
05.2015 - 08.2018
Senior Load Sheet Agent
Air India SATS
04.2015 - 03.2017
Load Sheet Agent
Air India SATS
04.2014 - 03.2015
Baggage Service Agent
Air India SATS
04.2011 - 04.2014
BBA - Aviation Management
ADVANCE INSTUTE OF MANAGEMENT
04.2001 -
Intermediate Certificate - Commerce & Maths
TAGORE SHIKSHA SADAN
04.2001 -
Certifications
Certification Title: Weight and Balance Licenses
Certified by: AirIndia,Air India Express,Alliance air.
Introduction to Load and Trim Sheet (ATR,B737,A320,A321,A319,B787,B777)limitations of the aircraft. Performance and operational weights of the aircraft.
- Balancing the aircraft by keeping the CG within the prescribed limit.
- Certification Title: IATA Dangerous Goods Regulations (CAT10)+-Certified by: BLUE DART aviation limited.
- General philosophy including classification of dangerous goods.
- Proper documentations in order to maintain a clear record on the ground office and to notify the Pilot-in-Command about the goods being carried onboard.
- Acceptable and forbidden dangerous goods and circumstances in which they are considered okay to load.