SHAIK AKBAR
Hyderabad
Summary
Strategic aviation professional with over a decade in airport operations, focused on optimising ground operations and leading teams to achieve organisational goals. Experienced in managing workflows to ensure safety, security, and compliance while enhancing passenger services. Strong communicator skilled in conflict resolution and fostering collaboration, with a commitment to continuous improvement and operational efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Duty Supervisor – Shift Incharge
Spicejet Ltd
Hyderabad (RGI-AIRPORT )
01.2012 - Current
- Oversaw end-to-end airport operations, ensuring seamless coordination across passenger services, Baggage handling, and boarding functions.
- Managed daily operational workflows, ensuring strict adherence to safety, security, and regulatory Standards.
- Led and supervised operational teams, ensuring alignment with service standards and organisational goals.
- Led and trained teams to maintain operational excellence and safety compliance.
- Managed large-scale Hajj operations at Srinagar Airport and Vijayawada Airport, effectively addressing high passenger volumes and special requirements.
- Coordinated with key airport stakeholders including AOCC, ATC, CISF, Immigration, and Customs to ensure compliance and operational fluidity.
- Facilitated seamless travel for VIP and CIP passengers, prioritising comfort and efficiency. with premium service standards.
- Developed and managed daily workforce rosters to ensure seamless day-to-day operations, optimal resource allocation, and efficient shift coordination.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Resolved customer complaints promptly, transforming negative experiences into positive resolutions.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
Education
Bachelor of Commerce - Computers
Osmania University
Hyderabad, TG01-2012
Skills
- Airport Operations Management
- Aviation systems
- Flight coordination
- Safety compliance
- Safety protocols
- Resource planning
- Operational management
- Shift coordination
- Team Leadership & Workforce Supervision
- Stakeholder coordination
- Performance monitoring
- Passenger Service Strategy
- Customer service excellence
- Passenger experience
- Decision-making
- Leadership
- Team motivation
- Communication
Certification
- Dangerous Goods Regulations FUNCTION -9 & FUNCTION-10 Qualified
- LCC Qualified for B737-700/800/900ER, B737-8 MAX, Q400
- Basic Airport Handling & Aviation Security
- Navitaire Reservation System Training
- DGCA Approved Load & Trim Course
Hobbies and interests
- Badminton , Carrom
- Interested in Gym Fitness.
Accomplishments
- Star of SpiceJet Award (Oct 2014)
- Appreciation from Station Manager, Hyderabad
- Recognized by Regional Manager for outstanding performance.
- Received multiple customer appreciation letters for service excellence.
Timeline
Duty Supervisor – Shift Incharge
Spicejet Ltd
01.2012 - Current
Bachelor of Commerce - Computers
Osmania University