S Ajit Kumar Singha

In my role as an Assistant Team Leader, I successfully directed a team by: - Communicating the team's goals and objectives clearly, - Organizing work and effectively delegating tasks, - Coaching team members to improve their skills, - Motivating team members to accomplish their goals, - Conducting weekly client calls to clarify doubts and provide answers, - Keeping updated checklists for team members, - Driving growth by initiating new projects to expand the team size, - Managing escalations and ensuring timely resolutions, - Ensuring team members met production and quality SLAs, - Managing reports and presenting quarterly comparisons of production and quality to senior management.

- "Increased team productivity by 10% through effective goal-setting and task delegation"

- "Successfully expanded team size by 10% through new project initiatives"

- "Achieved an 80% reduction in escalations through proactive issue resolution"

• Enhanced team performance by implementing efficient work processes and providing constructive feedback.
• Achieved high levels of client satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.

• Verifying all the chain of title Deed
• Verifying current owner
• Validating borrower name in Mortgage, Assignment of Mortgage, Deed of Trust, Subordination.
• Validating judgments document
• Validating Lien documents
• Cross checking legal description in the current Deed.