SAJU GT
Support Lead- Imaging
Bangalore
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in Support in Machine Vision.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Support Lead
Lucid Imaging Pvt.Ltd
Bangalore, Karnataka
05.2019 - Current
- Leading Support Team with more than 10+ members from Last 1 year.
- Visited Japan, Philippines & Indonessia for Installation, Training & Support.
- Almost 25+ Machine installation & support has been done through these years
- Coordinating all support related activities includes Installation, Commissioning & Post Installation procedure.
- Coordinating AMC related Activity
- Involved in design activities of imaging unit for OptiCheck Inspection System
- Provided critical support to customers and troubleshooted various critical issues.
- Conducted feasibility study of OptiCheck Inspection System.
- Responsible for dependency software and OS installation.
- Improved customer satisfaction by addressing and resolving support issues in timely manner
- Tested new software and hardware prior to deployment
- Developed and implemented preventive maintenance procedures
- Offered assistance in implementing and developing training programs
- Diagnosed and troubleshot hardware, software and network issues.
Maintenance Supervisor
OCS
Bangalore, Karnataka
12.2016 - 05.2019
- Prepared engineering reports, performed special assignments on engineering problems as necessary
- Planning and undertaking scheduled maintenance
- Managed budgets, stocks of supply and equipment
- Prepared maintenance procedure
- Troubleshoot various failure in LT and HT System
- Repaired electrical equipment
- Knowledge in Power system
- Transformer Operations and it’s working.
- Supervised 10+ employees and scheduled shifts.
Project Engineer- Electrical
FUJI Technical services Pvt. Ltd
Mumbai
05.2015 - 09.2016
- Completed installation, commissioning and operation of Diesel generator, Gas Turbine and Steam Turbine
- Responsible for managing requirement of manpower at required stage of operation
- Coordinated project activities between client and company
- Responsible for budget planning and project schedule.
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Kerala University
Trivandrum, Kerala 05.2010 - 05.2014
Plus Two - Biology Science
Kerala State Board
Kasaragod, Kerala 05.2009 - 05.2010
Skills
Operating Systems: Windows- 7, 8, 10, XP, VistaTools: ISP-Soft, MATLAB, PC Schematic, MS Word & Excel, Microsoft List, Microsoft Planner, OdooAnalytical & Problem Solving
Team Management
Escalation Handling
Data Collection
Training and coaching
Remote Support
SLA Compliance
Activity Planning
Ticket management
Hardware troubleshooting
Defect Analysis and Resolution
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Support Lead
Lucid Imaging Pvt.Ltd
05.2019 - Current
Maintenance Supervisor
OCS
12.2016 - 05.2019
Project Engineer- Electrical
FUJI Technical services Pvt. Ltd
05.2015 - 09.2016
Bachelor of Engineering - Electrical and Electronics Engineering
Kerala University
05.2010 - 05.2014
Plus Two - Biology Science
Kerala State Board
05.2009 - 05.2010