Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Websites
Work Preference
Timeline
Saksham Agarwal

Saksham Agarwal

Noida

Summary

Professional with over 4 years of experience in dynamic startup environments, specializing in cross-team collaboration across Product, Development, and Sales. Managed enterprise accounts representing 20% of company revenue, achieving 20% quarterly growth and over 95% client retention.

Proven leader of a high-performing team of 20, focused on training and enhancing productivity. Committed to operational excellence and consistently exceeding client satisfaction metrics.

Overview

5
5
years of professional experience

Work History

Lead Customer Success Architect

LambdaTest
Noida
10.2024 - Current
  • Managed 10% of overall business, including top enterprise accounts, where I drove a 20% expansion every quarter by making the client my first priority.
  • Executed land-and-expand strategy to boost company revenue. Making sure to find the edge case opportunities as well, to bring business.
  • Implemented engagement strategies like MBR, QBR that increased client feedback and maintained over 95% quarterly retention.
  • Oversaw lean team of 20 members, fostering collaboration through mentorship and skill development. I trained more than 10 interns who are working in high positions at the company and climbing the same ladder as I am.
  • Conducted product training and onboarding for new clients, enhancing adoption and productivity scaling. I made sure to bring out the value of the product for clients from this training.
  • Gave workshops, seminars to elevate client engagement and improve company marketing which also passively contributed in Revenue Expansion.

Lead Solutions Engineer

LambdaTest
Noida
03.2024 - 10.2024
  • Utilized multiple platforms including LambdaTest, Browserstack, Saucelabs, and SeeTest to make sure I am well versed with our business rivals.
  • Expertise in making a lean, high-performing team.
  • Managed Companies' top-tier accounts.
  • Ensured client satisfaction through proactive support and in-depth resolution of their problems.
  • Collaborated with sales, development, and QA teams to facilitate effective communication for client requirements.
  • Well-versed in the Software Development Life Cycle.
  • Leveraged project management tools like JIRA, Asana, and Microsoft Project to enhance workflow.
  • Hosted multiple company events, and participated in HR/marketing social media videos.

Senior Solutions Engineer

LambdaTest
Noida
03.2023 - 03.2024

Solutions Engineer

LambdaTest
Noida
11.2021 - 03.2023
  • Utilized automation tools like Appium, Selenium, Cypress, and Playwright for debugging scripts.
  • Developed automation testing scripts using Java, Python, and JavaScript.
  • Customer First Mindset
  • Applied SumoLogic and AWS for data analysis and cloud service management.
  • Managed and manipulated databases proficiently using SQL.

Application Support Engineer

LambdaTest
Noida
07.2020 - 11.2021
  • Resolved customer queries through chat and ticketing systems, achieving rapid response times and high satisfaction rates.
  • Utilized low code automation tools including Katalon, Tosca, and Selenium IDE for efficient processes.
  • Conducted engaging product demonstrations, effectively showcasing features and capabilities to users.
  • Managed mid-sized accounts to ensure client needs were met through proactive communication.

Education

Dual Degree- Computer Science -

Jaypee Institute of Information Technology (JIIT), Noida
05-2020

Coursera
  • SQL for Datascience, Coursera
  • Introduction to Business Analytics: Communicating with Data, Coursera
  • Business Analytics Executive Overview, Coursera

Skills

  • Customer Success Management
  • Selenium and Appium
  • Complex Problem Solving
  • Product demonstration
  • Leadership and Team Management
  • Googling and ChatGPT
  • Cross-Team Collaboration
  • Client engagement
  • Retention strategies
  • CRM software proficiency
  • Technical sales
  • Pre-sales support

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Beginner
A1

Certification

  • SQL for Datascience, Coursera
  • Introduction to Business Analytics: Communicating with Data, Coursera
  • Business Analytics Executive Overview, Coursera

Accomplishments

  • Led a 20+ members team of Customer Support and Solution Engineer
  • Manager top 10% clients of the Company

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programs

Timeline

Lead Customer Success Architect - LambdaTest
10.2024 - Current
Lead Solutions Engineer - LambdaTest
03.2024 - 10.2024
Senior Solutions Engineer - LambdaTest
03.2023 - 03.2024
Solutions Engineer - LambdaTest
11.2021 - 03.2023
Application Support Engineer - LambdaTest
07.2020 - 11.2021
Jaypee Institute of Information Technology (JIIT) - Dual Degree- Computer Science,
Coursera - ,

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Saksham Agarwal