Exploring AI and integrating it into the mainstream workflow to enhance productivity
Saksham Suman
Advisor I, Technical Support.
Bengaluru
Summary
Results-driven professional with a strong focus on client relationship management and excellent communication skills. Proven ability to enhance client retention through relationship building and tailored support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Advisor I, Technical Support.
Concentrix
04.2024 - 10.2024
Worked for Lenovo Client.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Education
B.Tech With Honours And Specialization in AI - Computer Science And AI
SIKKIM MANIPAL INSTITUTE OF TECHNOLOGY
SIKKIM 04.2001 -
INTERMEDIATE -
HOLY CROSS SCHOOL
Madhepura, India 04.2001 -
B.Tech With Honours And Specialization in AI -
VIDYA VIHAR RESIDENTIAL SCHOOL
Purnea, India04-2017
Skills
Organizational skills
Client engagement
Client relationship management
Presentations and public speaking
Teamwork and collaboration
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Led technical support teams of more than 25 support specialists.
Certification
Advisor I, Technical Support
Interests
Timeline
Advisor I, Technical Support
10-2024
Advisor I, Technical Support.
Concentrix
04.2024 - 10.2024
B.Tech With Honours And Specialization in AI - Computer Science And AI
SIKKIM MANIPAL INSTITUTE OF TECHNOLOGY
04.2001 -
INTERMEDIATE -
HOLY CROSS SCHOOL
04.2001 -
B.Tech With Honours And Specialization in AI -
VIDYA VIHAR RESIDENTIAL SCHOOL