SAKSHI CHANDWANI
Senior Manager MICE Operations
Gurgaon
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Demonstrated knowledge of travel industry -Implementation Strategies, Contract Management, Vendor Management , Best Practices and Operations. Proven skills in enhancing productivity, corporate sales, client handling, key account management, efficiency and bottom-line profits with forward-thinking leadership. Well-versed in building positive relationships with customers and other stakeholders
Overview
13
13
years of professional experience
Work History
Senior Manager
Corporate Flyers
2024.04 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business
- Provided strong leadership to enhance team productivity and morale
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Mentored junior staff members for skill development and career progression within the organization
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Consolidated vendors and renegotiated contracts to optimize costs
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins
IMPLEMENTATION PROJECT MANAGER
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
8 2021 - 2024.03
- Engage, Rollout & Manage new business travel clients, maximizing value & profitability
- Expertise in Implementation project management, client engagement, account management, multi-project pipeline management
- Oversee Implementation, design and post-sales support
- Recommend products & tools that will increase program adoption
- Demonstrate expertise in travel management tools -NEO(KDS) & Concur
- Liase with C'suite executives to manage travel programs
- Liase with internal teams for successful implementation of customers.
ASSISTANT MANAGER
EMIRATES AIRLINES – HOLIDAYS
2016.03 - 2021.03
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Contracting & Vendor Management for Groups (Outbound)
- Managing Operations and On site for large groups and liaising with Airlines, Hotels & DMC's for smooth functioning
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance.
SENIOR TRAVEL CONSULTANT
MAKE MY TRIP
2015.05 - 2016.03
SENIOR TRAVEL CONSULTANT
EMIRATES AIRLINES – HOLIDAYS
2013.10 - 2014.09
ASSITANT MANAGER
CHITKARA UNIVERSITY, CHANDIGARH
2011.04 - 2011.11
Education
Master Of Business Administration - Human Resources Management
Amity Business School
Bachelor Of Commerce - Commerce
Panjab University
Skills
Strategic Planning
undefinedAwardsrecognition
- Awarded “Top Seller -Destination Dubai” with Emirates Holidays across 32 countries for 2017-2018
- Awarded Top Sales-Passengers with Emirates Holidays across 32 countries for 2017-2018
- Generated & Operated group of 1700 passengers to Dubai in May ‘2018
- Awarded Best Rota actor for 2007-2008
- Gold Medalist in Under 19 Cricket tournament
- Gold Medalist in Carom Board (University Championship)
Timeline
Senior Manager
Corporate Flyers
2024.04 - Current
ASSISTANT MANAGER
EMIRATES AIRLINES – HOLIDAYS
2016.03 - 2021.03
SENIOR TRAVEL CONSULTANT
MAKE MY TRIP
2015.05 - 2016.03
SENIOR TRAVEL CONSULTANT
EMIRATES AIRLINES – HOLIDAYS
2013.10 - 2014.09
ASSITANT MANAGER
CHITKARA UNIVERSITY, CHANDIGARH
2011.04 - 2011.11
IMPLEMENTATION PROJECT MANAGER
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
8 2021 - 2024.03
Master Of Business Administration - Human Resources Management
Amity Business School
Bachelor Of Commerce - Commerce
Panjab University
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