Sakshi Dhall
Service Management
Pune
Summary
Multifaceted Service Manager adept at coordinating daily service operations and maintain relations with customers to ensure the service expectations are met. Seeking a challenging position that fully utilizes my skillset while offering an opportunity for further career growth and exposure.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Service Operations Manager
Capgemini
10.2022 - Current
- Service Manager in Capgemini from Oct 2022 till now
- Working with Internal & external customers to maintain IT service continuity with prescribed SLA and standards.
- Managing all areas of Service Management like Incident , Request , Change , Problem , Knowledge , CMDB & Patch Management.
- Conducting Quarterly Incident management trainings and monthly audit for all technical teams
- Monthly SLA's & KPI's Governance and monthly exceptions if any
- Monthly Service review with client
- Managing the creation and cleaning of service catalogues with a proper workflow.
- CMDB Reconciliation (import , export)
- Managed to streamline Patching process and compliance from scratch.
Infrastructure Consultant
INFOSYS
12.2020 - 10.2022
- Worked with INFOSYS as an Infrastructure Consultant from December 2020 to 2022.
- Administration and management of virtual servers.
- Creating, installing, and managing servers, and hosting on VMWare.
- Managing MIM calls from Windows.
- Configuration and management of Windows Cluster.
- Coordination with vendors for any major troubleshooting of hardware or virtual infrastructure.
- Day-to-day administration and monitoring of AD, server, backup, and server restore.
- Having knowledge of domain registration and website hosting in a shared environment or dedicated server.
- Monthly calls with MS for approving security and application patches.
- Handling critical vulnerabilities.
System Engineer
IBM Pvt. Ltd
02.2016 - 12.2020
- Worked with IBM Pvt. Ltd. as a System Engineer (Feb. 2016 to Dec. 2020)
- Handling daily incidents and requests.
- Daily reporting of incidents to the client.
- Incidents with space alerts, backup issues, and service issues.
- Implementing and scheduling patching on test and production.
- Workorders related to expansion of space from SAN & NAS
Associate in catalog operations
Paytm – One97 Communication
07.2014 - 02.2016
- Worked with Paytm – One97 Communication as associate in catalog operations
- Creating and in quality check of catalogues to be uploaded on website
- Creating work flow for different categories
- Upload of data with resize images on website
Education
BTech - Electrical, Electronics And Communications Engineering
Vaish College of Engineering
Rohtak, India05-2014
12th - Science
Shiksha Bharti School
Rohtak, India04-2010
10th -
Shiksha Bharti School
Rohtak03-2008
Skills
Service management
Disclaimer
I hereby declare that all the information furnished above is true to the best of my Knowledge and belief.
STRENGHTS
I am ambitious, self-motivated, responsible and dedicated person and have very balanced approach and also have ability to adopt new environment.
Certification
AZ - 900
Timeline
Service Operations Manager
Capgemini
10.2022 - Current
Infrastructure Consultant
INFOSYS
12.2020 - 10.2022
System Engineer
IBM Pvt. Ltd
02.2016 - 12.2020
Associate in catalog operations
Paytm – One97 Communication
07.2014 - 02.2016
BTech - Electrical, Electronics And Communications Engineering
Vaish College of Engineering
12th - Science
Shiksha Bharti School
10th -
Shiksha Bharti School