Sakshi Dongare

Key responsibilities included: Providing comprehensive customer support, technical assistance, and sales expertise by troubleshooting technical issues, addressing billing inquiries, and promoting SIM-only plans. Ensuring customer satisfaction through efficient issue resolution and detailed service information.

Provide detailed information about service features and benefits, staying updated on product launches, and technical updates.

Build and maintain positive customer relationships, identifying customer needs, and recommending appropriate solutions.

• Ensure customer satisfaction by resolving issues efficiently, following up to ensure technical issues are resolved, and gathering customer feedback.

Address billing inquiries, resolve related issues, and troubleshoot technical problems, guiding customers through problem-solving steps

• Worked for Uk utilities as junior customer executive . Worked on billing queries, payment plan, online account, home move, booking water meter appointments, payment-related queries, and refund issues.
• Ensured that all customer queries were handled quickly and professionally.
• Strengthened customer retention by offering discount options.
• Updated system with order specifics and customer details, preferences, and billing information.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Identified opportunities for process improvement within the customer service department.