SAKSHI GOEL
Muzaffarnagar
Summary
- 10 years of experience in Retail banking operations with a strong focus on providing high quality customer service,coordinating all banking retail operations.
- Skilled Express Associate with background in retail operations, customer service, and sales. Possess strong interpersonal skills to build lasting relationships with customers by providing tailored solutions to meet individual needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DEPUTY MANAGER (OPERATIONS)
AXIS BANK LTD
Muzaffarnagar
07.2015 - Current
- Company Overview: AXIS BANK LTD is a prominent banking institution that provides a wide range of financial services and products.
- Managing the overall functioning of retail banking process including cash, transfer, demand drafts and other customer requests etc.
- Handling front end operation for saving, current and fixed deposit, involving in cash management for branch as well as extending priority banking service.
- Provide various banking financial solutions to the clients as per their needs.
- Manage entire client portfolio of the clients to provide them banking and financial services.
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Prominent learnings: Hard core retail operations, Develop the knowledge of financial solutions.
Education
MBA - Finance And HR
Banasthali Vidhyapith University
Jaipur07-2015
B.Com - Commerce
Chaudhary Charan Singh University
Meerut07-2013
Intermediate - Standard XII (CBSE)
Holy Angels Convent School
Muzaffarnagar03-2010
Matriculation - Standard X (CBSE)
Holy Angels Convent School
Muzaffarnagar03-2008
Skills
- Portfolio growth strategies
- KYC and ReKYC
- Retail banking processes
- Customer financial solutions
- Client portfolio management
- Cash transfer operations
- Regulatory compliance
- Operational efficiency
- Customer relationship management
- Problem solving
- Decision-making capacity
- Operations management
- Retail operations management
- Customer service
- Customer relations
- Process improvement strategies
- Customer service and satisfaction
Certification
- NISM
- IRDA
Timeline
DEPUTY MANAGER (OPERATIONS)
AXIS BANK LTD
07.2015 - Current
MBA - Finance And HR
Banasthali Vidhyapith University
B.Com - Commerce
Chaudhary Charan Singh University
Intermediate - Standard XII (CBSE)
Holy Angels Convent School
Matriculation - Standard X (CBSE)
Holy Angels Convent School
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