SAKSHI KUNDU
Bangalore
Summary
Highly-motivated System Analyst with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Analyst
DXC Technology
Bangalore
10.2022 - 07.2024
- Provide first-line technical support to end-users, addressing and resolving a wide range of system and application issues in a timely and customer-friendly manner.
- Provide technical support in infrastructure services, responding to issues, and assisting in tasks.
- Maintain accurate records of support requests, resolutions, and follow-up actions using the company's ticketing system, ensuring comprehensive documentation for future reference.
- Started analyzing customer ticket data.
- Gather data on customer support tickets, such as ticket volume, resolution time, and customer satisfaction scores.
- Analyze trends and patterns in ticket volume, response times, and customer satisfaction over time.
- Analyzing customer ticket data helped the team drive improvements in technical support operations and enhance the customer experience.
- Troubleshot complex problems related to networking protocols such as TCP and IP, DHCP, DNS.
- Coordinated with vendors to install new hardware or replace faulty components in order to ensure smooth functioning of the IT Infrastructure environment.
Education
Masters in Computer Application (MCA) -
Bachelor Of Computer Application -
CBSE Board - 10th -12th Schooling -
Skills
- Networking
- Infrastructure support
- Azure cloud fundamentals
- MS Office
- SQL
- C
- Data Visualization
- Data Analysis
- Problem Solving
- Microsoft Azure
- Data Management
Certification
Azure Fundamentals Certified
Timeline
System Analyst - DXC Technology
10.2022 - 07.2024
Ranchi University - Masters in Computer Application (MCA),
Birla Institute of Technology (BIT Mesra) - Bachelor Of Computer Application,
DAV Kapildev Public School, Ranchi - CBSE Board - 10th -12th Schooling,