Richa Surjan

SME : Oracle Transportation Management

Client : Arcelormittal - 07/2024

• Configuration Management: Hands-on experience with Workbenches, Console setup, and Order Management configuration.
• Post-Go-Live Support: Identified, analyzed, and resolved post-live bugs to ensure smooth system performance.
• Requirement Gathering: Collaborated with stakeholders to collect, analyze, and document business requirements for solution design.

Client : Oilfields Supply Center Ltd - 12/2022 - 06/2024

• Conducted requirements gathering sessions with clients, documenting current processes and identifying opportunities for improvement.
• Configure and customize OTM to meet client-specific needs, including system integrations with other applications.
• Successfully completed Imperative part of project milestones - SIT, UAT, preparing for go-live

Client : JK Tyres & Industries - 06/2022 - 10/2022

• End to End implementation of OTM
• Worked with clients to understand their logistics operations and requirements, implement OTM solutions to meet their needs.
• Develop training materials and provide training to end-users, ensuring they have the knowledge and skills needed to effectively use the system.
• UAT & Go Live support

SME : Oracle Transportation Management

Client: UPM

• Provided continuous support and maintenance for OTM system, including troubleshooting issues and identifying opportunities for improvement.
• Worked towards implementing features enhancement
• Driving special project in order to streamline system by running various initiatives likes agent error analysis, detailed analysis of incidents, reduction of incidents.

SME : Oracle Transportation Management

Client : Transworld group

• Have been integral part of end to end implementation
• Conceptualized and formulated solutions to address key implementation objectives
• Worked with technical team to incorporate client preferences into specifications and functions
• Drafted project documents like BRD, RTM, SDD
• Configure functional enhancements in OTM to meet the actual business requirement

• Control Tower management - Managing control tower, defining lead and lag indicators for control tower, Dashboard development and hence increasing overall efficiency
• Functional support for system migration from OTM to RAMCO
• Handling IT tools - Indent Vs placement tool, Mobility App, OTM and various other tools and IT platforms to handle operations

• Process improvement - Understanding logistics processes & streamlining process through lean management
• Network designing & optimizing
• Worked closely with McKinsey & Grant Thornton (external consultants)in special projects with an aim to reduce long haul (network vehicle) turn around time, address revenue leakage, cost saving, driver wellness, and improving customer satisfaction index
• Control Tower development and Management