Confluence
Sakshi Mittal
Product Owner
Summary
A passionate Product Owner with 11 years of experience as Product owner, Business Analyst and Quality Assurance Analyst in Retail & Airlines Industry. Seasoned communicator with a proven track record of leading diverse cross functional teams to bring product vision to life. Adept at identifying opportunities to implement new features to drive customer success.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
5
5
Clients
Work History
Product Owner
Marks & Spencers
Noida
11.2019 - Current
- Responsible for release planning, sprint planning, backlog grooming, estimation and retrospective meetings.
- Acted as a liaison between IT teams and stakeholders to understand business needs for new features and prioritize the product roadmap.
- Owned the product backlog and met 96% of feature deadlines by identifying and mitigating any roadblocks.
- Handled the entire product development lifecycle - vision ,implementation,rollout and delivery.
- Defined and monitored product KPIs/Metrics, OKRs, generating valuable insights and information that provide a visibility on product success
- Key Achievements- Improved E-Comm customer delivery for Foods-Wines through the enablement of a new Carrier Management Solution (CMS). Delivered £630k benefit, improved customer satisfaction & operational efficiency by 20%.
- Built systemic processes to manage flow of goods in reverse logistics and helped to reduce stock loss by implementing a standardized messaging systems. This provided a benefit of £0.6-1.2m to the customer.
Product Owner
South African Airlines
Johannesburg & Gurgaon
01.2019 - 10.2019
- Key Business Analyst in a 5 member core team to work closely at client site for analyzing key aspects of business, evaluating factors driving results and summarizing into presentations.
- Conducted workshops with senior business stakeholders to gather requirements,understand pain points and drive discussions to conclusion.
- Prepared business documents like Business requirement document, Functional Requirement document,business plan,wireframes,process workflows etc
- Liaised with development team to align requirements and transform business requirements to technical specifications
Business Analyst
TCS Life Science Analytics Platform
Noida
06.2018 - 12.2018
- Part of an ambitious transformation program known as Life Science Analytics Platform
- Participated in discussions with senior stakeholders on design options and recommendations
- Researched and acquired knowledge on the latest trends in Life Science Industry for Sentiment Analysis, clinical Trials etc.
Quality Assurance Analyst
Virgin Atlantic Airways & Delhi Excise
London & Noida
01.2012 - 01.2017
- Worked at client site to understand business issues, provide suggestions and fixed identified issues for efficient cargo management.
- Created comprehensive test plans, test scripts and use cases to support testing objectives.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Collaborated with industry professionals to learn internal business processes and best practices .
- Developed reports for key stakeholders related to quality goals, progress and challenges.
- Provided technical support to development teams and debugged test systems.
- Trained end user for end to end IT implementation
Education
MBA - Information Management & Marketing
Management Development Institute(MDI)
Gurgaon 04.2017 - 04.2018
B.Tech - Electronics And Communication
Krishna Institute of Engineering And Technology
Ghaziabad 08.2007 - 08.2011
Skills
Stakeholder relationship management
undefinedSoftware
Jira
Microsoft Office
Microsoft Excel
MS Visio
Certification
Green Six Sigma
Timeline
Product Owner
Marks & Spencers
11.2019 - Current
Product Owner
South African Airlines
01.2019 - 10.2019
Business Analyst
TCS Life Science Analytics Platform
06.2018 - 12.2018
Green Six Sigma
07-2017
MBA - Information Management & Marketing
Management Development Institute(MDI)
04.2017 - 04.2018
ITIL
02-2015
Quality Assurance Analyst
Virgin Atlantic Airways & Delhi Excise
01.2012 - 01.2017
B.Tech - Electronics And Communication
Krishna Institute of Engineering And Technology
08.2007 - 08.2011
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