SAKSHI MUKESH KUMAR
Functional Consultant
Mumabi
Summary
Experienced Microsoft Dynamics 365 Functional Consultant with over 4.8 years of hands-on experience in D365 F&O. Specializes in modules such as AP,AR, Procurement, Sales, Project Accounting, Production Control, and HR. Skilled in providing post-implementation support, implementing functional enhancements, configuring workflows, and conducting end-user training. Developed AI-based video training materials to improve user adoption. Actively involved in early implementation stages including requirement gathering and testing. Known for meticulous documentation practices, effective collaboration skills, and a client-centric approach to project delivery.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Functional Consultant
Unique Group
Mumabi
06.2023 - Current
- Provided comprehensive end-to-end functional support for Dynamics 365 Finance and Operations and CRM across core modules Accounts Payable, Accounts Receivable, Sales, Project Accounting, Production Control, and HR ensuring smooth and efficient daily business operations.
- Spearheaded functional enhancements and process improvements by analyzing business needs and translating them into optimized D365 solutions.
- Designed and executed workflow configurations to automate business processes, improving operational efficiency and reducing manual effort.
- Developed and delivered customized user training sessions for cross-functional teams, increasing user adoption and confidence in D365 F&O and CRM.
- Created AI-powered video training materials to simplify complex D365 and CRM processes for new joiners and end-users, reducing onboarding time and support tickets.
- Collaborated closely with technical teams to manage customizations, integrations, and UAT, ensuring alignment with business requirements.
- Acted as a key liaison between business users and technical teams for issue resolution and change management, enhancing communication and problem-solving efficiency.
- Participated in knowledge-sharing initiatives and internal workshops, fostering a proactive learning environment and team growth.
Associate Consultant
Proso Ai
Noida
12.2022 - 03.2023
- Contributed to mid-phase implementation support by assisting in requirement analysis, system walkthrough, and functional testing for Microsoft Dynamics 365 Finance Supply Chain modules.
- Collaborated with consultants and clients to capture business processes and convert them into structured documentation, including user manuals, SOPs, and training guides hosted on Notion.
- Participated in UAT coordination and supported issue resolution by validating configurations and logging feedback for continuous improvement.
- Delivered functional support to end-users during training and pilot runs, clarifying D365 processes and helping resolve basic operational issues.
- Designed visually clear and modular knowledge assets (e.g., step-by-step guides, role-based process flows) to ensure faster adoption by functional users.
- Supported client-facing training sessions by preparing scenario-based demonstrations, resolving queries, and gathering feedback to improve content quality.
- Played a key role in establishing a centralized learning hub for D365 within the organization, ensuring knowledge retention beyond the contract term.
Consultant2
Protiviti India
Gurugram
06.2022 - 12.2022
- Participated in the early implementation phase, supporting requirement gathering workshops with key business stakeholders across finance, SCM, and HR functions.
- Assisted in drafting Business Requirement Documents (BRDs) and Functional Design Documents (FDDs) aligning with client needs and Microsoft best practices.
- Supported configuration activities during implementation, including setup of legal entities, chart of accounts, vendors, workflows, and security roles.
- Executed initial UAT scenarios and supported data migration testing, ensuring clean cutover processes.
- Delivered user guidance sessions on new system processes and helped in the preparation of training manuals.
- Actively involved in post-Go-Live support, helping stabilize the environment and documenting critical FAQs for end-users.
- Bridged communication between client business teams and technical developers, ensuring alignment of functional expectations with technical design.
Junior Associate
DXC Technology
Noida
12.2019 - 06.2022
- Progressively took charge of D365 F&O module support, enhancing system performance and user satisfaction under the mentorship of senior consultants.
- Assisted in issue logging, triaging, and tracking through internal ticketing systems, ensuring timely resolution of end-user concerns.
- Contributed to the creation of training documents, SOPs, and user manuals to help clients navigate newly deployed features and updates.
- Participated in system testing, data validation, and regression checks for enhancements and new releases.
- Gained hands-on exposure to modules such as AP,AR, Procurement, and Sales, understanding real-world business flows and system mapping.
- Collaborated with senior consultants on root cause analysis and resolution of recurring system issues, improving system stability and client satisfaction.
- Regularly participated in internal training programs and knowledge-sharing sessions to stay updated with the latest D365 features and methodologies.
- Conduct Training Sessions for Key users, Provide post-go-live support, maintenance, and training.
- Providing access to the employees for different applications.
- Worked on Data management module (Import & Export).
- Preparation of User Training material using Manuals.
Education
Bachelor of Arts - Political science Hons.
Delhi University
New Delhi 08.2016 - 08.2019
Skills
Finance (Accounts Payable, Accounts Receivable)
Procurement & Sourcing
Sales & Marketing
Project management and accounting
Production control
Supply Chain Management
undefinedWebsites
Certification
MB-920 Microsoft Dynamics 365 Fundamentals (ERP)
Technical Skills
- Finance (Accounts Payable, Accounts Receivable)
- Procurement & Sourcing
- Sales & Marketing
- Project management and accounting
- Production control
- Supply Chain Management
- CRM
Additional Information
MB-335: Microsoft Dynamics 365 Supply Chain Management Functional Consultant Expert
MB-330: Microsoft Dynamics 365 Supply Chain Management Functional Consultant
MB-920: Microsoft Dynamics 365 Fundamentals Finance and Operations
Timeline
Functional Consultant
Unique Group
06.2023 - Current
Associate Consultant
Proso Ai
12.2022 - 03.2023
Consultant2
Protiviti India
06.2022 - 12.2022
Junior Associate
DXC Technology
12.2019 - 06.2022
Bachelor of Arts - Political science Hons.
Delhi University
08.2016 - 08.2019
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