Summary
Overview
Work History
Education
Skills
Languages
Target Roles
Timeline
Generic
SAKSHI PANDEY

SAKSHI PANDEY

Delhi

Summary

Engaging Content Creator with 3 years of corporate experience specializing in video production and customer engagement. Skilled in team coordination and customer communication, with strong proficiency in Hindi and English. Seeking a Content Creator / Brand Presenter role to effectively represent a brand through product videos, reels, and promotional content.

Overview

3
3
years of professional experience

Work History

Customer Retention & Renewal Sr.Executive

Marg ERP Ltd.
Delhi
07.2023 - 07.2026
  • Managed customer retention and renewal activities through proactive communication, follow-ups, and relationship management to enhance customer loyalty.
  • Facilitated renewal collection and customer engagement through consistent follow-up to strengthen customer relationships.
  • Coordinated with team members and took on TL-level responsibilities to streamline daily customer and renewal operations.
  • Managed customer inquiries through phone and email through phone and email and coordinated with internal teams for timely issue resolution.
  • Maintained follow-up records and monitored calls to ensure quality, accuracy and professional communication standards.
  • Participated in company video shoots and supported on-camera/video content created for company communication and promotional purposes.
  • Appeared in video content and communicated company-related information in a clear and professional manner.

Education

Bachelor of Arts (B.A.) - Pursuing

Delhi University
Delhi, India

Skills

  • On-Camera Presentation
  • Brand Representation
  • Video Shoots
  • Product/Service Presentation
  • Reels & Short-Form Content
  • Professional Communication
  • Team/TL Coordination
  • Customer Interaction
  • Telecalling
  • Follow-ups
  • Social Media Content
  • Email Communication
  • Marg ERP

Languages

  • Hindi
  • English

Target Roles

  • Hindi
  • English

Timeline

Customer Retention & Renewal Sr.Executive

Marg ERP Ltd.
07.2023 - 07.2026

Bachelor of Arts (B.A.) - Pursuing

Delhi University

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