Summary
Overview
Work History
Education
Skills
area of expertise
personal information
Timeline
Generic

SAKSHI SACHDEVA

New Delhi

Summary

Efficient and detail-oriented with 10 years of experience delivering administrative support. Innovative and goal-oriented Management professional committed. Dedicated team player skilled at mediation and conflict resolution. Demonstrated success in creating processes that boost operational efficiency. Recognized for organizational abilities and positive attitude. Consistent positive interactions with customers and conflict resolution skills have resulted in promotion to lead associate. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner.

Overview

12
12
years of professional experience

Work History

Deputy Manager in Retail Support

Extramarks Education India PVT LTD.
07.2019 - 11.2023
  • Responsible for sales orders punched, analyzing punched orders for approval and moving them to the finance team, and making data of sales revenue (Invoice Sales).
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Handled admin work in which our team aims to support the project team and manager, plans and coordinates a project or program. Our duties usually involve taking calls, writing emails, preparing reports, analyzing data, processing sales orders.
  • We have assess communication, productivity and work directly with human resource departments and upper management to improve operations. We can also manage client support services.

Sr. Operation Executive

BYJU'S - THE LEARNING APP
06.2016 - 06.2019
  • Responsible for coordinating the classes in Centre, updating attendance, scheduling classes, extra classes, doubt classes, handling all operational work in the centre, giving counseling to walk-ins about the product, and making data of sales revenue.
  • Streamlined operations by implementing efficient processes and systems.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Sales orders punched and coordinates with higher operational team.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Admin Executive

R.K. ENTERPRISES
04.2013 - 04.2016
  • Responsible for attending the walk-in and called customers, customer servicing and customer retention, documentation collection and verification, and record maintenance
  • Reported to Sr. management with daily report.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.

Inbound Service Executive

Effort BPO
01.2012 - 05.2012
  • Responsible for handling inbound customer calls, customer servicing and customer retention
  • Reported daily activity to Sr Managers about daily activities.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Monitored customer feedback closely to identify trends and implement corrective actions as necessary.

Education

High School Diploma -

Co-ed Senior Secondary School
New Delhi, India
03.2008

High School Diploma -

Co-ed Senior Secondary School
New Delhi, India
03.2010

Bachelor of Arts -

Delhi University
New Delhi, India
01.2015

Skills

  • Process and Procedure Development
  • Operations Management
  • Employee Scheduling
  • Product and Service Knowledge
  • Retail Operations Management
  • Retail Operations

area of expertise

  • Office Administration
  • Operation

personal information

  • Date of Birth: 15/08/92
  • Marital Status: Married

Timeline

Deputy Manager in Retail Support

Extramarks Education India PVT LTD.
07.2019 - 11.2023

Sr. Operation Executive

BYJU'S - THE LEARNING APP
06.2016 - 06.2019

Admin Executive

R.K. ENTERPRISES
04.2013 - 04.2016

Inbound Service Executive

Effort BPO
01.2012 - 05.2012

High School Diploma -

Co-ed Senior Secondary School

High School Diploma -

Co-ed Senior Secondary School

Bachelor of Arts -

Delhi University

Similar Profiles

CREATE PROFILE
SAKSHI SACHDEVA