Sakshi Sharma

(Payroll - Quess Corp Ltd.)

• Daily review with all the regional coordinators to take updates and necessary actions on high-aging open cases under the printing domain.
• Download raw data, prepare the MPS (Manage Print Service), and open the call report on a daily basis.
• Prepare the partners' wise dashboard for the open call MPS report.
• Prepare multiple reports, like SIP, SIT, FTF, SNPS, etc.
• Download the raw data for all top accounts, prepare the fleet management dashboard, and accordingly manage weekly calls with the management.
• Prepare a closure report for SLA calculation.
• Prepare elevated cases daily for the 2LS/ATS team based on the report, and check whether those cases were really elevated or consulted, as there was a discrepancy; this was initiated.
• Prepare the Cadence report for management review, and the MBR deck for business meetings.
• Timely follow-ups for the QBR meeting.

(Payroll - Mphasis PVT Limited)

• Working as a centralized regional SPOC for all customer queries comes from the Western region.
• Collecting and managing updates from all our partners across the western region, and updating our internal database.
• Managing escalated cases coming from the service head and resolving their queries proactively while connecting with local engineers and service center partners.
• Connecting with the logistics team to get the exact ETA for the assignments given to them, and updating the same to the partners.
• Using HP tools, i.e., CDAx and GN Pro Tool, are used to check the case history of each case.
• Maintaining and sharing the daily Red Flag customer tracker by convincing and negotiating with our internal team members, or higher management.
• Assigning escalated cases to the respective partners to resolve the customer queries at their end, and taking updates for the same at the end.
• Managing escalated cases coming from the HP care mailbox and tracking the respective cases E2E.
• Taking proactive measures to resolve the customer queries to avoid further escalation at the management level.

(Payroll-J2W)

• Raising a purchase requisition based on quotations provided by the partners.
• Using HP tools (Smart Buy and VIM) to check the invoices and maintain the database.
• Coordination and follow-up with the vendors.
• Briefing and giving an overview about the GST bill and obtaining the GST ID of the partners.
• Responsible for regular updates and quality checks.
• Working closely with clients through regular video conference meetings.
• Working towards the FRF (Free Replacement Form) request by taking appropriate measures.
• Responsible for vendor creation and contact with the vendors.
• Ensure timely processing of all invoices, and check the current status by taking necessary approvals, wherever applicable.
• Responsible for checking the multiple invoices and taking corrective measures to resolve.
• Maintaining and updating the tracker on a daily and weekly basis.
• Working with the MIS team and preparing daily reports through our internal databases.