Ms Office
Sakshi Singh
Customer Relationship Management
Pune,MH
Summary
High-energy CRM Specialist with 1+ year of experience streamlining post-sales workflows, legal compliance, and customer servicing in real estate. Track record of independently executing complex project registrations, managing ESBTR/SDR procedures, and aligning Sales, Legal, and Finance teams. Quick learner focused on minimizing process turnaround times and delivering exceptional client experiences.
Overview
2
2
Languages
1
1
year of professional experience
Work History
CRM Management Trainee
Krisala Developers
08.2025 - Current
- Engaged with clients to gather feedback, enhancing customer satisfaction and service effectiveness.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted market research to identify trends, contributing to strategic planning initiatives.
- Collaborated with cross-functional teams to streamline operations and improve workflow efficiency.
- Supported senior management in preparing reports and presentations for stakeholder meetings.
- Assisted in project coordination, ensuring timely completion of tasks and adherence to established timelines.
Education
Bachelor of Arts & Bachelor of Laws -
Ajeenkya DY Patil University
01.2025
HSC(12th) - COMMERCE
B.Gupta College
01.2019
Skills
Post-sales operations
Zoho CRM
Microsoft Excel
Clint Relationship Management
Lead follow-up
SDR Transfer Administration
Data analysis
Financial Workflow coordination
CRM administration
Lead tracking
Escalation handling
Workflow coordination
KPI tracking
Collections & Demand Raising
Order processing
Report generation
Software
Timeline
CRM Management Trainee
Krisala Developers
08.2025 - Current
HSC(12th) - COMMERCE
B.Gupta College
Bachelor of Arts & Bachelor of Laws -
Ajeenkya DY Patil University