PRITEE LAXMAN KHANDGE
Thane
Summary
Results-driven Assistant Manager - CRM & Front Desk Operations with over 9.5 years of experience in real estate and corporate environments. Strong expertise in customer relationship management, post-sales coordination, client servicing, and documentation processes. Proven ability to manage large client databases, resolve escalations, coordinate with banks and financial institutions, and ensure high levels of customer satisfaction. Known for excellent communication skills, effective time management, and a proactive, customer-focused approach.
Overview
13
13
years of professional experience
Work History
Assistant Manager (CRM)
Omkar Realtors
06.2024 - Current
- Managing complete post-sales activities for 500+ clients.
- Building and maintaining strong long-term client relationships.
- Handling customer escalations and ensuring timely resolution.
- Manage collections, demand generation, Reminders.
- Overseeing agreement execution, documentation & loan facilitation.
- Coordinate with accounts, sales & engineering for issue closure.
Senior Executive (CRM)
Kalpataru Group
02.2022 - 04.2024
- CRM operations to improve customer experience and engagement.
- Designed and executed effective communication strategies.
- Managed post-sales communication for a 500+ unit residential project.
- Addressed customer grievances related to post-sales procedures.
- Worked extensively on Salesforce and SAP systems.
- Improved customer retention through efficient issue resolution.
Front Desk Executive
Kalpataru Group
03.2019 - 02.2022
- Maintained and updated client contact databases.
- Assisted help desk operations and internal coordination.
- Assigned customers to relationship managers using SFDC.
- Prepared and supported monthly management reports.
Front Office Manager
Raunak Group
04.2018 - 03.2019
- Managed front office operations and reception activities.
- Ensured professional office environment and office security.
Front Office Executive
Square Yards Pvt. Ltd.
09.2016 - 03.2018
- Handled incoming client inquiries and call coordination.
- Arrange meetings between Sourcing Team & Channel Partners.
Front Office Executive
CMS Computers
08.2013 - 06.2016
- Managed reception and daily administrative activities.
- Coordinated meetings, travel bookings, and vendor interactions.
- Provided executive assistance to the Managing Director.
Education
Bachelor of Commerce -
Mumbai University
HSC -
Maharashtra State Board
SSC -
State Board
Skills
- Customer Relationship Management (CRM)
- Post-Sales Operations
- Escalation Handling
- Documentation & Registration Process
- Loan Coordination with Banks
- Salesforce (SFDC)
- SAP
- Database Management
- Sales Coordination
- Time & Task Management
- Front Desk & Administrative Operations
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Languages
English, Marathi, Hindi
First Language
Timeline
Assistant Manager (CRM)
Omkar Realtors
06.2024 - Current
Senior Executive (CRM)
Kalpataru Group
02.2022 - 04.2024
Front Desk Executive
Kalpataru Group
03.2019 - 02.2022
Front Office Manager
Raunak Group
04.2018 - 03.2019
Front Office Executive
Square Yards Pvt. Ltd.
09.2016 - 03.2018
Front Office Executive
CMS Computers
08.2013 - 06.2016
Bachelor of Commerce -
Mumbai University
HSC -
Maharashtra State Board
SSC -
State Board