Prokriti Mandal
Assistant Manager
Mumbai
Summary
A quick-thinking and versatile individual with a high level of dedication and aspiring to pursue a career in the field of marketing and sales. Well-versed with customer relationship management and sales strategies. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Assistant Manager, (CRM)
Piramal Realty
Mumbai
4 2022 - Current
- Maintain and update customer records in the CRM system, ensuring accuracy and confidentiality of information.
- Using SFDC CRM software to maintain the customer database
- Also using SAP for business processes, developing solutions that facilitate effective data processing and information flow across organizations
- Interfaced with customers to resolve problems and meet diverse needs
- Well versed in handling HNI clients with onboarding and registration formalities
- Coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logics
- Contribution in possession tower activities and working in New launch tower.
- Collection of payment dues, against demands generated with construction progress and assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, and transfer of deeds.
Marketing Intern
Outlook Group India
04.2021 - 06.2021
- The main concept of a project is to find, attract, an win new clients, nurture and retain old clients by the use of digital marketing and using sales generating strategies for Outlook group's magazines.
- Effective customer interaction and, sales with email marketing, implementing different corporate promotional activities, and Online Internet marketing.
- The project was initiated by understanding various aspects of sales and marketing. Working on customer acquisition and business development activities.
- Understanding consumer behavior.
Education
MBA - Marketing And Finance
International School of Business And Media
Pune, India 04.2001 -
BBA -
Institute of Business Management And Research
Kolkata, India 04.2001 -
Skills
- Salesforce CRM
- MS Office
- Customer Relationship Management (CRM)
- Time Management
- Strategy Development
- SAP ERP system
- Salesforce CRM
Certification
Six Sigma Green Belt Certification
Accomplishments
- School Sports Captain
- Grey Cell Member in PGDM college
- Projects on marketing strategy of RTD for UBL - Kingfisher
- B2B Marketing opportunity of Mukunda Foods Ltd.
- Forecasting and Financial Analysis of HCL Technologies
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Marketing Intern
Outlook Group India
04.2021 - 06.2021
MBA - Marketing And Finance
International School of Business And Media
04.2001 -
BBA -
Institute of Business Management And Research
04.2001 -
Assistant Manager, (CRM)
Piramal Realty
4 2022 - Current
Six Sigma Green Belt Certification
Digital Marketing
Microsoft Excel - Beginner to Advance
Design Thinking for Innovation
Market Research and Consumer Behavior
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