GINUMOL MATHEW
Assistant Manager- CRM
Al- Karama Dubai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Assistant Manager- CRM
Rasi Seeds Pvt Ltd India
Coimbatore
11.2018 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Compiled financial data to comply with budget.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new app and web changes, increased marketing activities and improved customer service to drive sales.
Public Relation Officer Cum Admin
Karma Facilities Management Services LLC
Dubai
11.2016 - 08.2018
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Research Analyst
Karvy Commodities Limited India
Hyderabad
03.2015 - 09.2016
- Structured competitor Analysis and acquisition of new corporate clients and lead generation
- Structured price forecasting of commodities for providing best sourcing strategy in future market
- Gain knowledge about fundamental analysis (Demand, Supply, Price forecasting, Seasonality) of commodities and visiting physical markets and fields for crop survey and market research
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Interpreted data and made recommendations from findings.
- Performed valid and accurate market research for Spices, karvy commodities
- Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Tracked key metrics and developed spreadsheets and data models.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Created and presented real-time reports on current market conditions to upper management.
- Conducted end-to-end market research processes through primary and secondary research methods such as questionnaires,statistical data, articles etc
- Created and managed database of information gathered from research.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Software knowledge (Bloomberg, Instareach)
Education
Post Graduate Diploma - Management-Agri Business and Plantation Management
Indian Institute of Plantation Management
Bangalore 07.2013 - 03.2015
BBA - Business Administration
Mahatma Gandhi University
05.2010 - 05.2013
Skills
Customer Relationship Management (CRM)
Certification
Diploma in Banking, Insurance and Retail Management, Under UGC Career Oriented Programme, MG University, Kerala
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager- CRM
Rasi Seeds Pvt Ltd India
11.2018 - 04.2022
Public Relation Officer Cum Admin
Karma Facilities Management Services LLC
11.2016 - 08.2018
Research Analyst
Karvy Commodities Limited India
03.2015 - 09.2016
Post Graduate Diploma - Management-Agri Business and Plantation Management
Indian Institute of Plantation Management
07.2013 - 03.2015
BBA - Business Administration
Mahatma Gandhi University
05.2010 - 05.2013
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