Summary
Work History
Education
Skills
Additional Information
Timeline
Generic
Sakshi Thakur

Sakshi Thakur

Delhi

Summary

Skilled Process Trainer successful at assisting teams in understanding products and achieving targets with over all experience of 6 years. Top-notch expertise in People management and conversational skills in English. Desiring a long-term role with potential for growth.

Work History

Process Trainer

Concentrix
Gurugram
- Current
  • Spearheaded training programs for banking process agents, enhancing performance and customer service standards
  • Developed and implemented training strategies that improved process efficiency and knowledge retention.

Subject Matter Expert (SME)

Concentrix
Gurugram
  • Served as a key resource for banking process knowledge, assisting agents and improving process workflows
  • Played a pivotal role in the transition and mentoring of new agents, boosting team performance and capabilities.

Agent, Banking Process

Concentrix
Gurugram
  • Provided top-tier customer service for banking clients, addressing inquiries and resolving issues promptly
  • Recognized for outstanding communication skills and the ability to manage high-volume customer interactions.

Education

Bachelor of Business Administration (General) -

Guru Govind Indraprastha University
04-2017

Senior Secondary -

N.K. Bagrodia Public School
03-2014

Secondary Education -

N.K. Bagrodia Public School
03-2012

Skills

  • Expertise in client service and banking operations
  • Proficient in designing and delivering comprehensive training programs
  • Strong leadership skills with the ability to work effectively in team environments
  • Exceptional problem-solving, organizational, and communication skills
  • Training Delivery
  • Assignment Delegation
  • Creative Solution Development
  • Effective Communication
  • Critical Thinking
  • Adaptability and Flexibility

Additional Information

Research Paper Presented in 6Th National Conference of Trinity Institute of Professional studies entitled E- Governance in Delhi : Digital India Perspective

Timeline

Process Trainer

Concentrix
- Current

Subject Matter Expert (SME)

Concentrix

Agent, Banking Process

Concentrix

Bachelor of Business Administration (General) -

Guru Govind Indraprastha University

Senior Secondary -

N.K. Bagrodia Public School

Secondary Education -

N.K. Bagrodia Public School

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Sakshi Thakur