Sakshi R. Gonjari

Thane, Maharashtra

Summary

Dedicated banking operations professional with a 1 year of apprentice training experience in handling banking processes and providing excellent customer service. Skilled in reviewing account documents, resolving customer complaints, and advising clients on suitable banking products.

Overview

year of professional experience

Work History

Apprentice

Central Bank of India

Thane, Maharashtra

07.2023 - 08.2024

Performed quality control checks on completed work to ensure accuracy and compliance before submitting it for final review.
Tracked payment processing times to ensure adherence to deadlines set by management, maintaining efficiency and timely completion of transactions.
Reviewed account documents, such as loan applications and credit agreements, to ensure accuracy, compliance, and adherence to regulatory standards.
Identified opportunities for process improvement within bank operations, implementing strategies to enhance efficiency, reduce errors, and optimize workflow.
Investigated customer complaints related to banking services or products, resolving issues promptly and ensuring customer satisfaction while adhering to regulatory guidelines.
Advised customers on available products that best meet their needs, providing tailored solutions to enhance their banking experience and satisfaction.

Education

MBA - MMS Specialisation in Finance

VG Vaze College of Arts, Science Adn Commerce

Mulund, Maharashtra

06-2024

B. Com - Accounting And Auditing Special

VG Vaze College of Science Arts And Commerce

Mulund, Maharashtra

06-2021

Skills

Transaction Processing
Business process improvement
Process Automation
Payment Processing

Schedule Coordination
Operations Oversight
Account Management
Sales initiatives

Timeline