Sakthi vel
Summary
Captain Waiter experienced in table management, inventory control, and customer service. Enhanced dining satisfaction through effective staff training and complaint resolution while maintaining high productivity and operational efficiency. Demonstrated strong communication and problem-solving skills to support team performance and meet diverse customer needs.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Captain Waiter
Geetham medavakkam
Chennai
06.2016 - 10.2021
- Managed table assignments and coordinated seating arrangements for efficient service flow.
- Supervised dining staff to ensure exceptional guest service and satisfaction.
- Trained new waitstaff on restaurant policies, menu items, and customer interaction techniques.
- Assisted in maintaining cleanliness and organization of dining areas during peak hours.
Captain Waiter
Hotel Saravana Bhavan
Chennai
05.2006 - 08.2012
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Managed table assignments and coordinated seating arrangements for efficient service flow.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new waitstaff on restaurant policies, menu items, and customer interaction techniques.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Greeted guests and provided them with menus.
- Informed customers about daily specials.
- Assisted in maintaining cleanliness and organization of dining areas during peak hours.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Resolved guest complaints promptly to maintain a positive dining experience.
- Ensured a smooth flow of service in the restaurant.
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Conducted inventory checks on supplies to ensure adequate stock levels for service needs.
- Analyzed customer feedback surveys to identify areas needing improvement.
Education
Bachelor of Arts - Economics
Madras University
Chennai 06.2007 - 06.2009
DIPLOMA IN COMPUTER APPLICATION - DCAM
Kovai Computer Class
08.2003 - 10.2003
Govt Higher Secondary School
SerndamaramSkills
- Order coordination
- Table management
- Food and beverage expertise
- Order taking
- Table setting
- Inventory control
- Customer service
- Complaint handling
- Staff training
- Problem solving
- Guest service
Languages
Tamil
First Language
English
Beginner (A1)
A1
Malayalam
Beginner (A1)
A1
Timeline
Captain Waiter
Geetham medavakkam
06.2016 - 10.2021
Bachelor of Arts - Economics
Madras University
06.2007 - 06.2009
Captain Waiter
Hotel Saravana Bhavan
05.2006 - 08.2012
DIPLOMA IN COMPUTER APPLICATION - DCAM
Kovai Computer Class
08.2003 - 10.2003
Govt Higher Secondary School